Facebook not linking to my Constant Contact account, going on over a year now...

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JDecker
Participant

Facebook not linking to my Constant Contact account, going on over a year now...

When I joined my new company and started using constant contact, the Facebook account associated was working fine. We had to change users due to that fact that I took over someone else's log in info. Constant Contact cannot now connect Facebook to our Constant Contact account. My log in for facebook includes 3 pages, one of which should be connected. Why is this not the case? Do I need to completely change my Facebook log in for that page, because that isn't going to happen. Customer Service told me about a year ago that it might not be solved, so is that the best answer. It's unsolvable? Please advise. Thanks. 

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Caitlin_M
Administrator

Hello @JDecker. I'm so sorry that you haven't been able to connect your Facebook page but I'd be happy to assist you. In order to connect your Facebook page, you will need to make sure that you have administrative access to the page or have the Facebook login information for someone who does have this access. Once you verify that you have access to the page, you will need to disconnect the page from Social Share. Then you will reconnect the page following the steps here. Let us know if you need any additional assistance!


Caitlin M.
Community Manager
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Caitlin_M
Administrator

Hello @JDecker. I'm so sorry that you haven't been able to connect your Facebook page but I'd be happy to assist you. In order to connect your Facebook page, you will need to make sure that you have administrative access to the page or have the Facebook login information for someone who does have this access. Once you verify that you have access to the page, you will need to disconnect the page from Social Share. Then you will reconnect the page following the steps here. Let us know if you need any additional assistance!


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

Disconnecting never worked before but it did this time! THANK YOU!!

Hi @JDecker

 

Thank you for letting us know this worked! Feel free to reach out in the future if you have any other questions, we're always here to help.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
KerryF8
Participant

Still doesn't work for me.  I haven't been able to connect my account for the past two years.

Account temporarily  Unavailable due to a site issue.  Doesn't matter what I try.  Used to work perfectly all the years before that.

Hello @KerryF8 ,

 

Have you disconnected your FB account from both our side, as well as from the Facebook business page setting's side? Have you reached out to FB support to see if they have any insight on your account not being able to connect with a 3rd party like us?


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William D
Community & Social Media Support
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