Facebook sharing

KathrynP82
Retail

Facebook sharing

IT IS VERY DIFFICULT.. it won't share as it tells me buy images are not 200 x 200 but DOES NOT HELP anywhere on what to do about it.. UGH UGH UGH
1 REPLY 1
William_D
Moderator

Hello @KathrynP82 ,

 

If you're referring to the little pale-blue message at the bottom of each post, that is simply a reminder - not an error message. Error messages will typically appear in pale-red / pink boxes, or will be a full page with a graphic and message.

 

With that said, it looks like you only have a single Facebook account being used. Have you tried resetting the API permissions for the connected Facebook account? With all the recent API and 3rd party access changes FB's been making recently, it causes some functionalities like ours to need a full reset of permissions. To perform this for your account:

  1. Disconnect your Facebook Account from us
  2. Remove our app from your Facebook Business Manager
  3. Reconnect your social media to us

You may also need to do this in the future for Facebook and Instagram accounts in general, because their API permission naturally expire without any actual warning or alerts.

 

 


William D
Community & Social Media Support

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