Failure to Load pdf

[KathieC54]

I keep getting a failure to load pdf on my links that are using a pdf even if they have been saved in a lo-res format. After I click the 'keep trying' button it comes up immediately. This is going out to clients so that is not an option. I need to fix it before it gets sent out. What should I check?

[William_D]

Hello @KathieC54 ,

We apologize we weren't able to get to this post before you got the email scheduled. Would you be able to provide any screenshots of the error you were facing, just for further review? We want to see if this is something isolated to just the legacy editor, if it's a connectivity or Library error, something with the PDFs, or something else.