False Advertising

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False Advertising

I am considering reporting this company for false advertising! I was signed up for a 60 day try starting the 1st of July. I should have until September free. Yet it has been chopped in half and expired early. It has been expired once before less than a week end. I have had constant harassing phone calls and emails trying to get me to sign up for a paid plan. I was considering the idea but that is hard to do amid constant harassment and the trial not working correctly or being explained correctly to me. I will definitely follow up on reporting these practices and hope something is done to clean up this company's process because the concept is good but execution is all wrong. Buyer beware!
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CTCT Employee

Re: False Advertising

Hello @JaneeM0,

 

I sincerely apologize for this error on our part. I spoke with a sales representative that acknowledged this mistake of accidently ending your trial early after a few short days. The support agent you chatted with did not recognize the fact that you were still eligible for the full 2 months trial and extended the trial for only the 1 month. I am so sorry for the mishap, this is not the experience we want for our customers. I made sure your trial account was revived.  Support staff is available to you to address any questions you have while in the trial stage. See how to reach us in support here.  As well, I apologize for the unwanted phone calls and emails. I have gone ahead and added your contact information to our do not contact list. Thank you for taking the time to give us this feedback and reporting your experience. This feedback will be directed to the appropriate channel. Again, please do not hesitant to contact support for any questions or concerns.

Thank you,

Liz M.
Customer Engagement Specialist

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