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False Clicks immediately after send

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Frequent Visitor

False Clicks immediately after send

Hello, In our two most recent email newsletters we are seeing a number of false click throughs. When our rate was much higher than normal we looked at the list and see that a recipient would register as clicking on every single link in the email at the same time.

 

I see other people in these forums are seeing the same problem of false clicks. Is constsnt contact working on any solve for this?

1 REPLY 1
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Employee

Re: False Clicks immediately after send

Hi @ChristineM746 ,  I can understand how these types of clicks affect your reporting. At this time, we do not have a time to filter out these clicks. It's likely they are caused by a security system scanning the emails before they enter the inbox. We will track your feedback on this request. 


David B.
Community & Social Media Support

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