File Upload Error

[ChristinaR448]

Hi all! 

I am trying to upload a contact file. I have tried in csv and xlsx. Both cause the same "issue." I "upload" the file and then it goes to step 2 (matching) in the header but actual screen still shows processing of the file and there are no columns present. It continues to spin and spin with no push through past this "uploading" screen. 

Is there a common error that is causing a contact upload issue? Has anyone dealt with this in the past and do you have a solution? I have double checked all of the file content and that is all accurate. I am not new to mail systems or file movement. This is a new issue that I have not seen in the past. 

Thank you. 

[Taryn_L · Accepted solution]

@ChristinaR448

Thank you for reaching out to the Community. I'm sorry to hear you are having trouble uploading your contact file. I know how important it is to get your contacts uploaded in a timely manner. Please email us at social_support(at)constantcontact(dot)com with your username, your contact file and a reference to this post and we will investigate further!