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File size message inaccurate

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New Member

File size message inaccurate

trying to upload a 1.2mb excel file but the message about a 2mb limit keeps coming up

1 REPLY 1
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Moderator

Re: File size message inaccurate

Hi @user43968 

 

I'm so sorry to hear this has happened with your contacts! I have taken a look at your account and can see you've spoken to our support about this experience. In fact, one of our Support agents has sent you a follow-up email today. Have you received this email at 3:45PM? If not, I'd be happy to share their workaround of changing the file format to .xls or .xlsv and trying to upload it again. Does changing the file format help?


Frankie.P
Community & Social Media Support

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