On the last few email campaigns I've drafted, I usually start by setting the font attributes under the Design tab and go about creating my email; however, the font attributes almost never save. Sometimes it happens while working in the draft email, but mostly it happens after I exit the draft regardless of if I save or if it auto-saves. Then when I return to my work, I have to reset all the font attributes because it has been reverted to whatever the original template had set and therefore alters the appearance of my draft.
I do not use any private/incognito browsers, and I always save my work. Please help!
Hello @LeslieT092 ,
It sounds more like you're running into a caching error, which can be typically resolved by clearing your browser's cache (or by using Incognito/Private browsing). If clearing your cache or disabling your browser's extensions doesn't alleviate the issue, I'd advise calling our general support number so they can continue troubleshooting with you live.