The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Font changing from campaign created when sent to email

SOLVED
Go to solution
Highlighted
Consulting & Training

Font changing from campaign created when sent to email

Support helped me with this issue today from his end, but now it's Saturday night and I want a new campaign to go out Monday at 12:01 am and it's doing the same thing. There is no support available.

Does anyone know what he might have done to make the font show up in gmail as originally created?

Tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

Re: Font changing from campaign created when sent to email

Hi @JeannetteB32 

 

Thank you for reaching out about your email campaign! I apologize your text is not displaying in the font that it should. Is this happening in any other email client? Or Gmail specifically? Though your text is using a font under the "Webs" category,  it is important to mention that there may be some email clients that does not support it. In these cases the email client will display your text through a different, but similar font instead. With that said, I have taken a look at your account and can see you have also spoken with our Phone Support about this as well. Are you still in need of assistance with your email campaign? If so please let us know! We'd be happy to troubleshooting this experience further for you.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Highlighted
Moderator

Re: Font changing from campaign created when sent to email

Hi @JeannetteB32 

 

Thank you for reaching out about your email campaign! I apologize your text is not displaying in the font that it should. Is this happening in any other email client? Or Gmail specifically? Though your text is using a font under the "Webs" category,  it is important to mention that there may be some email clients that does not support it. In these cases the email client will display your text through a different, but similar font instead. With that said, I have taken a look at your account and can see you have also spoken with our Phone Support about this as well. Are you still in need of assistance with your email campaign? If so please let us know! We'd be happy to troubleshooting this experience further for you.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured