Font looks fine on preview; changes unprompted when sent.

StRitaParish
Participant

I am using Georgia as the font for my campaigns, and I am using Gmail in the Chrome browser on a PC. Everything is fine until I send a test; even then, the font is fine until I go to "view entire message" (Gmail clips my message due to length, which is to be expected). When the message opens in its own tab, suddenly half the text blocks are in Arial, and not Georgia. I have tried copying into Notepad and recopying into CC; I have also tried deleting the offending boxes entirely, inserting new ones from the build menu, and retyping the text from scratch. This is time-consuming and neither solved the issue. Please fix this. 

3 REPLIES 3
William_A
Moderator

Hello @StRitaParish ,

 

Thank you for bringing this to our attention. We were able to replicate it with test sends of your latest email, and noted the affected sections. This is particularly odd since Georgia is supposed to be a web-safe font, meaning there shouldn't be any conflicts with the font displayed. It's also particularly odd that it's only happening in the unclipped version, and not the actual test send of the email itself.

 

Our higher level technical team is going to investigate this further, and will be following up tomorrow at the latest. They will be reaching out to the primary email address on the account, so be keeping an eye out for a Tier 2 Constant Contact email. 


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William A
Community & Social Media Support
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AvonleaK0
Participant

Hi, is it typical for fonts to change after sending? I chose one that had the appearance of handwriting (Dancing Skript) and when I opened a reply from someone, the font had changed to something like Comic Sans, which completely ruins the look of my email. Will this vary, depending on who gets my email, or does this font not work at all??? Thank you! 

The fonts we currently have available on our system are expected to work on most modern devices and email programs. That said, beyond the standard ones listed first on the font dropdown, we do warn that if the email is received at to a device that does not have that font type available, it will default to something close that is. 

 

Unfortunately, there's no way for us to control if a recipient actually has a selected font available on their device. The only ones we can generally guarantee are the standard fonts (e.g. Arial, Times New Roman, etc.)

 

For a full breakdown of these font options, and some info on devices and programs that potentially support them, make sure to check out this article in our Knowledge Base (also available via the Help tab in your account).


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William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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