Fonts not showing up on Android


Fonts not showing up on Android


I have been using CC for 6 years now and never had an issue until now. I copied a responsive template I used in November and worked correctly. Here is the problem I setup my email everything looks fine I use two available fonts and when I send a test they look perfect on my MAC, Windows PC, iPhone but not on my android phone, none of the fonts are coming through. I used the BlueMail app and the GMail app and neither are showing my fonts correctly. So then I used a completely different responsive template and only changed the font in one section - tested and same issue font not showing up. I tried a different font same issue. Any ideas?


Hello @RodneyN8. Thanks for coming into the Community! I'm sorry that you were not seeing your fonts show up on your Android device. I sent a preview of your email over to a coworker that also has an Android and they saw a default font display instead of the one that you had chosen in your email. Not all fonts are supported by mobile devices and when this happens, your mobile device will choose one that is available. Using a web-safe font has the highest likelihood of being installed on the most computers and devices.

Caitlin M.
Community Manager
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