we have an event where someone is paying for a team of 4 for an event. Is there a way to force registration of the 3 other members? People are forgetting and then we are not able to go back in and edit.
Hello @KarenP8174 ,
You can try manually registering the excess unregistered, get up to the payment page (if applicable), then exit and go to manually set their status to paid. Otherwise, you can just cancel the original, messed up registrations and let the registrant know they can redo it. If they've already paid for the registration, you can have them just re-register up to the payment page, then go in and set their incomplete new registration as paid.
However, if you're noticing this is a regular occurrence, you'll want to look at updating your event registration form's description, the event's landing page wording, and possibly even your event invite social posts and emails' wording if enough registrants are completely skipping over this aspect of the registration.
I figured out a way to add the team members manually so I should be good to go now.
Glad to hear it, @KarenP8174
Thank you following up and let us know if we can assist with anything else!
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