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Formatting Issue - First line of text outdented in Outlook

FirstNameL01754
Participant

Formatting Issue - First line of text outdented in Outlook

Good afternoon,

 

I'm hoping someone can help me with some formatting issues I'm having when my email appears in Outlook. 

The first line of every text paragraph is outdented about three characters. Also, when an image is beside a text box, the image is also shifted to the left and often gets partially cut off. 

 

These issues do not appear when using a mobile device to view the email through outlook, only desktop.

 

I originally thought this perhaps was a Constant Contact/Outlook common issue, but I have not found anyone else share of this problem and I receive emails from other organizations that use CC and those emails do not have the outdent issue. I've also tried starting from scratch with my newsletter to see if it was from copying prior emails, but I get the same issue no matter what. 

 

Thank you!

 

3 REPLIES 3
William_D
Moderator

Hello @FirstNameL01754 ,

 

It looks like you recently reached out to our chat support for this issue. If your IT team is unable to find any settings or other elements in your version of 365 that'd be causing the issues you described and screencapped, please let us know, and we'll see if there's any other troubleshooting we can do from our end.


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William D
Community & Social Media Support
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TimM6559
Participant

William D, 

 

Will you please describe what the solution was to this issue? I'm running into the same thing, so I'm sure others are as well. Thanks!

Hi @TimM6559 ,

 

If you're using Office 365, these were suggested by the chat agent:

  • Try clicking File -> Options -> Mail -> Message format and uncheck the option "Reduce message size by removing format information not necessary to display the message" -> Restart Outlook and send a new test email
  • File > Options > Mail > Reading Pane and disable "turn on automatic full-screen reading in portrait orientation"
  • This article from Microsoft that may assist in troubleshooting

However in the OP's case, the issue might have been something dealing with their internal network settings. If you have an IT team you can work with, it may be worth asking them for assistance resolving the indentation issue.

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.