Sorry you're having this issue with our beta editor. If you could give me the title of the email you were working on, I would be happy to take a look and see what I can do to help.
Let me know!
In an email I just sent, the font color in only one portion of the email changesd automatically when viewed in various formats. Looking at my Gmail account, the font color changed from white (#ffffff) to a grayish color that is nearly illegible against the black background. What's strange is that it only changed when I looked at it on my desktop (Mozilla and Chrome) but not when I looked at it on my iPhone. In preview mode and in the test email I sent to a coworker, who viewed it in Outlook, the color remained white. After noticing this, I double checked the HTML to see if I goofed up by copying and pasting from the web, but as far as I can tell the html color is the white that I selected (#ffffff).
It's a little late to salvage this email, but I'd like to avoid this in the future. What happened and how do I fix it next time?
Sorry to hear you were having trouble with formatting your latest email. Where it sounds like it only changed color on your desktop, you may need to make sure you update all colors through the Colors & Fonts option to match your styles, then add new blocks so you can see the changes reflected within them.
Another option would be to clear the styles of the block completely and format them again. We have an FAQ here on how you could try this as well.
Let me know if these work for you!
I am very sorry to hear this happened. I see you called into support and got some information as well. This is a common problem with all email senders since every email client gets the email looking a little different. For example, Outlook won't display background images. I took a look at the email you mentioned and see that email is made of two large images. Are you seeing the image stretch off the page in some browsers or maybe go side to side instead? You mentioned the bottom block split in two, do you have a screenshot and email client of where this happened?
Thanks for your help,
Have you ever created an email masterpiece just to test it to your Outlook account and not see the same results in your preview? One of the issues I see most is when Outlook creates a large gap between content and images that are not visible in the editor.
How does this happen? Below I have the explanation.
Here is a newsletter I created in our editor:
As you can see I have no unwanted large gaps on the right side column. But then I send myself a test to Outlook, and this is what I see:
A gap I did not create! Outlook reads each email much like a word document. If a picture happens to fall at the end of the page, Outlook won’t split the picture in half but instead create something called a Page Break (which is the large white space you see above) and push the content down below the break.
How can you avoid this? Here are some steps you can take to resolve this issue:
Let us know if you have any additional questions!
Do any posts in this forum look different from the account you have? Check out this post in our Toolkit forum!
I am working on my newsletter and I cant seem to figure out how to make it format correctly on the outlook 2013 appllication. The Preview and Test emails seems to appear normal on all other emails, such as gmail but I cant figure out how to format it correctly, specifically on the outlook application. It is currently a draft and is called "March - 2015 Newsletter OEM". Another issue is the formatting with content and images, because they are all scrambled when viewed on the Outlook application. Please Let me know what I can do.
Sorry to hear you're experiencing formatting issues, I know getting your email formatted correctly is important! Are you still experiencing formatting issues? I tested that particular email to Outlook 2013 as well and could not duplicate what you were experiencing. If you're still running into this problem, could you reply back with additional information on where exactly in the email you're seeing this problem?
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