Formatting issue - email does not look like preview.

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Occasional Participant

Formatting issue - email does not look like preview.

I'm having major difficulties getting the format in my meeting invite correct.  I always spend too much time changing font sizes and adding spaces only to have them revert or change to something completely different a couple of saves down the line.  The text editor has a mind of its own!  However -  the big issue is the resulting email.  Once I get the email looking the way it should in the preview, I send out a test email and open it in Outlook and its all jacked up again. 

 

How do I fix this?  I can't send the current email out to colleagues without looking like a moron. 

 

Thanks,

Shelley Broyles

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Marketing Advisor

Hi there, 

When using our Second Generation Editor (2GE) sometimes what you are designing may not be the same design and layout that gets sent out to your contacts.

 

Email programs and mobile devices have unique ways of displaying emails. So, the email design your contacts see may not exactly match what you see when you preview it in Constant Contact which I know can be frustrating. These issues typically arise when you are copying an email multiple times as the HTML code for all of your edits from previous versions may cause these display issues. We recommend creating a new email, in this case, to make sure that you are starting fresh. If you use the same layout for all of your emails you can use the Save as template feature so that your edits to the design of the email will be saved and you can still create a new email to help avoid any display issues. Here’s more info on that.

 

Please see this FAQ with these design tips and you can make your email look better in all email programs (Outlook, Gmail, Yahoo, etc.):  http://conta.cc/2lkiaQZ

Always preview your email before sending whether you are using 2GE or 3GE.  I hope that helps! 

 

 

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575 REPLIES 575
Occasional Participant

Was there ever a resolution on this? I'm having the same issue.

 

Hi @KaiF9

What is the name of the email this is happening in so I can take a look?

Hannah M.
Community and Social Media Support

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Occasional Participant

News letter - august addition. 

 

Thanks for the response. I took a look and can't replicate anything being cut off. Can you verify exactly which image is being lost and what version of Outlook you are working in?

 

Thanks!

Hannah M.
Community and Social Media Support

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Regular Participant

This is happening to me as well. I have Microsoft Outlook 2016. 

Hi @CarrieP00

What is the name of the email you are working in and what image is showing as cut off?

 

 

Hannah M.
Community and Social Media Support

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Can someone help me with this? I am experiencing the same issue and there are more than 50 pages of replies.Screen Shot - Text Cut Off when Photo With Caption is aligned to the left.PNG

Hi @DirectorFRCA,

 

We're so sorry the text didn't display properly in your email campaign. I did some checking and it appears that some of our older email templates can experience this issue when viewing the email campaign in Outlook 2013/2016. The easiest way to fix it would be to enlarge the image in order to prevent the text from wrapping around it. You can also try using another email template altogether. As always, you'll want to preview/test your email campaign to make sure it looks great before sending the final version to your contacts.

 


Nichelle M
Community & Social Media Support

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This has been issue for a while with the mobile template. I have been using right aligned images to get around it but its not ideal.

Occasional Participant

I am on a call with CC support right now. They say this is a known issue and the solution is to create a table and put the image in the left cell and the text in the right cell. Hopefully this saves someone else the 14 minute wait time I just experienced to speak with a customer service representative.

Converting all images to PNG did the trick for me. No need to use tables.

Participant

The default social media box looks like a long, tall, huge column in the preview email. It does not look like this in the window as I am editing.

HI @SuF00

I am sorry to hear this is happening, can you tell me specfically which email you are looking at? Is this display just off in the preview or are you having trouble with the shared version?

 

Thanks,

Hannah M.
Community and Social Media Support

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I think this is the same problem I am having with the social media links. It looks fine in Preview in Constant Contact but is a mess in Outlook.

Hi @osbornegracegallery

I removed your attachment since it had your email address included but thank you for the detail.

 

What version of Outlook is this happening in? I can't replicate with your email named "September 2015" in Outlook 2010.

 

Thanks,

Hannah M.
Community and Social Media Support

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Using Outlook 2013

HI @osbornegracegallery

Thanks for clarifying. We're aware of this in Outlook 2013 and working to get this resolved. The trick for the moment is to delete the block and add links manually instead.

 

I'm sorry for the frustration this has caused and appreciate your patience, Would you like me to leave your case open to have you notified when this is resolved?

 

Thanks,

Hannah M.
Community and Social Media Support

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Frequent Participant

Is anyone having a problem with the From line of their emails displaying this text after being sent out? Some of mine today did and some didn't. Can't figure out anything that changed on my end.

=?ANSI_X3.4-1968?Q?PdMA=3F_Corporation?= [lou@www-pdma.ccsend.com] on behalf of; =?ANSI_X3.4-1968?Q?PdMA=3F_Corporation?= []

 

In the past this is what has appeared.

PdMA Corporation [mailto:lou@www-pdma.ccsend.com] On Behalf Of PdMA Corporation

Sounds like a bug. 

Hi @LouM

Can you verify the name of the email and what email client this is happening in?

 

Thanks!

Hannah M.
Community and Social Media Support

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Frequent Participant

I would prefer not to make individual names and email addresses public, but will provide them if you contact me privately. Our distribution list has almost 21,000 names and not all received the strange header. It will be difficult to provide them all, however I have some names because they bounced back to me as "Out of office." The test email that I send to myself and our IT person had the strange header. Our distribution list name is General Interest (All Subscribers - MTT, etc.)