Formatting issue - email does not look like preview.

SOLVED
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Developer

Re: Why is Constant Contact to incompatible with Outlook?

The version of Outlook is irrelevant. An online e-mail marketing tool should be compaptble with all versions. I realize answering questions with an endless string of irrelevant questions is a common ploy at Constant Contact. The idea, apparently, is to appear to be "helping" until the customer gets exasperated and stops asking. That way, you can wash your hands of the problem without doing any work. But rather than waste my time with this, I might be better off trying out competing service. 

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Developer

Re: Why is Constant Contact to incompatible with Outlook?

And BTW... that FAQ page could not have been less helpful. 

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Honored Contributor

Re: Why is Constant Contact to incompatible with Outlook?

Hi jdmdetroit,

 

Thank you for your feedback. I apologize if the FAQ was not helpful. 

 

The reason I asked about the version of Outlook is that Outlook is not very reliable in rendering our HTML coding that we send them.  Here is a link to a website called Email Standards where they run tests on different email clients to see how emails will render.  Microsoft uses Internet Explorer to render how the email is viewed.  The best way to see how your email will look in Outlook is to use Internet Explorer when creating your email in our system.

 

If you'd like me to take a look at your email, I would be happy to. Just let me know the name of the email in your account and I'll send myself some tests and see what I can do to make it look the best that I can.

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Developer

Re: Why is Constant Contact to incompatible with Outlook?

What I want to know is how I can send e-mails through Constant Contact that are compatible with Outlook, which is what most businesses use for e-mail. Can you answer that?

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Honored Contributor

Re: Why is Constant Contact to incompatible with Outlook?

Unfortunately, without knowing the specifics to the viewing trouble in Outlook, I am not able to answer your question.

 

I would be happy to have someone give you a call to assist you.

 

Please let me know how you'd like to proceed.

 

Thank you.

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Developer

Re: Why is Constant Contact to incompatible with Outlook?

I think Constant Contact has to be well aware that the e-mails generated using its service are not compatible with Outlook.

 

Now, I suppose I could spend days compiling a list of every thing that we have had trouble with in every individual e-mail we have sent out. And I am sure that, if I did that, then you could come back to me with ever so many more questions for me to chase down so that you could keep stalling me.

 

But that's not what is going to happen. 

 

I am asking you if there are things I can do to make my Constant Contact e-mails compatible with Outlook -- which is the most widely used e-mail program in the business world. Can you do that or now? 

 

I am not asking you to fix one individual problem on one specific e-mail. I am asking whether or not there is a way to fix -- or work around --  the single biggest flaw in your online application.

 

So, is there?

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Honored Contributor

Re: Why is Constant Contact to incompatible with Outlook?

Hi jdmdetroit, 

 

The best advice I can give you is to use Internet Explorer.  That browser is the one that will look the most like Outlook when sent.

 

 

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Member

Re: Why is Constant Contact to incompatible with Outlook?

I'm using IE and having the same exact problem with the incompatibility between Outlook 2007 (which I understand Constant Contact uses) and 2010, which many of us use.  Has there been a fix for this yet?

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CTCT Employee

Re: Why is Constant Contact to incompatible with Outlook?

Hello Sally,

 

Unfortunately there has been no solution on this topic, however Constant Contact works continually with all email programs to be as compatible as possible.

 

If you have a specific issue, in outlook, I would be happy to take a look at your email if you would like?

Andrew H.

Tier 3 Support Specialist
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Occasional Participant

Re: Why is Constant Contact to incompatible with Outlook?

Hi 

I do have exactly the same problems. Otherwise i do like Constant Contact. But all these questions about what browsers the customers are using. I do not know! And it is not my business. 


The mails i get from other senders are OK. And i guess they also sens it over a provider like CC.
The ones i send to myself for test reasons are not OK, most of the time. 

 

regards from Switzerland

Ruedi

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