Formatting issue - email does not look like preview.

Honored Contributor

Re: Outlook Formatting Issues - Please help!

Hi Michelle,


I created a copy in your account of your September email. I tried to find what was causing the stretching but I was unable to do so. I've escalated your case to one of our specialists. He will work on it and get back to you within 3-4 days.


Thank you for your patience!


Re: Width and Formatting Issues in Outlook

Hi, i am also having some issues with Outlook.  I use the same template every month and usually the emails look better in hotmail, gmail, etc but there are always issues with Outlook (i use outlook 2010). Recently i sent an email labeled “Verdek EV News April 2013” and for the first time, the very top text box looks justified all the way to the right in outlook, but not in other email clients. Also there are spacing issues in between each block. Any help in how to resolve this issues?




Honored Contributor

Re: Width and Formatting Issues in Outlook

Hi Julio,


I was able to fix your email with the help of one of my specialists. We found that we were able to correct the items you were having difficulty with.


Here are our suggestions when creating an email:


  • Try not to use tabs when working first in Word, as this will carry over to Outlook 2007 and higher
  • When making copies, always add new blocks. By copying content or even typing content into a copied block, this causes trouble more often than not by hidden coding behind the block.
  • Also, always send yourself test emails to all of your email clients prior to a live send to see how the email will look


We apologize for any inconvenience and the new email is titled "T2 sm test Copy of Verdek EV News April 2013".  Even though you already sent your original out, you can see how we made this one work.  We also cleaned up the footer images as well and put them in a table so that they were all having the same width".


Hope this helps!

Frequent Visitor

Re: Width and Formatting Issues in Outlook

Hi, I Am also facing the same problem with my outlook 2007. I am new to Constant contact and we created an HTMl Template named Introduction and email looks perfect in Gmail, Thunderbird & Yahoo, but in outlook everything was messed up. Please assist us to resolve the issue.



**Removed By Moderator**


Re: Width and Formatting Issues in Outlook


Thanks for posting, I am sorry this was a problem for you. I had one of our specialists take a look at your email and we we noticed a couple things. First, there were no parameters set which is why the text was extending past the header. Also, some of the images you had inserted were put in as background images. Unfortunately Outlook does not read background images so the only way around this is to remove the from the background and put them as part of the email instead. Some of the styles as well as the hover links you've inserted in the code will not work either. For some more information on Outlook's restrictions, check out this FAQ.

In order to resolve the font change I had to open a case to our second level of support. A specialist will sit down and work on the email for you in order to resolve it moving forward and they will contact you directly. The turnaround time for this is 3-4 business days. In the meantime, please take a look at the email in your account called "TestIntroduction" to see the re-aligned text.

To check the status of this case, please log into your account and click the "Help" option. On the left, please choose "My Support History" and then "View All My Open Cases" from the drop-down menu.


Thanks for your patience,

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!

Re: Width and Formatting Issues in Outlook

Thank you very much for your help!! 

I have another similar email that I have not sent yet but also have issues with. (Verdek CNG News May 2013).

One of the problems is that in CTCT the sponsor block on the left and the article block on the right they both seem to have the same length. However when I see it in outlook, the article block on the right is much longer and the spaces between articles get wider. Would you mind letting me know why and how to fix it? How can i keep both sides to end at the same level? Thanks!! 

Honored Contributor

Re: Width and Formatting Issues in Outlook

Hi Guy,


Outlook uses Internet Explorer to view your email. If you look at your email using IE, you will see that the email is much longer in the right column.  Both Firefox and Chrome auto-correct the discrepancies.


I've spoken to my specialists and I'm creating a case for you so that they can clean this email up. It will take 3-4 business days and someone will reach back out to you.


Thank you!

Solution Provider

Re: Width and Formatting Issues in Outlook

You'll find that if you begin using the New Mobile Friendly templates, most of your Outlook issues will no longer exist.


Frankly, you should switch your emails to either Mobile Friendly or at least to a one column format as mobile email use is growing exponentially in every demographic as more people are switching to SmartPhones.


Try viewing some of your past emails on your SmartPhone, then try previewing a one column and then a mobile friendly template. You will be surprised how well the phones automatically format the text into single column.


By the same token, make sure you have made your website mobile friendly. Try for an enlightening experience!


Good luck!



Re: Width and Formatting Issues in Outlook



Thank you for your valuable post!!!  Great information!


Remember, if you have any questions, or if you just need some help, please feel free to respond here with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm EST, Friday 7am-9pm EST,  Saturday & Sunday 10am-8pm EST.


Thank you for your time.




Troy Sparks

Customer Engagement Specialist


Troy S.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Occasional Participant

Formatting Issues with Outlook 2010


I have  modified the 'Entertainment  Promotion' template for an internal department newsletter.

The CTCT preview looks great and the email displays in gmail and aol fine.


In outlook 2010 the right column is expanded, whichs creates a white margin on each side of the header.

I've attached a visual.


Unfortunately, ALL users that would receive the newsletter are on outlook 2010.  I may not be able to conitnue to product subscription if I can't get the formatting to play nice.  


Any help is appreciated.


HR Flash.jpg
Register for our "Making Sense of Online Marketing for Retail" Webinar

Join us on Thursday, August 13th at 2pm ET for a free webinar where we'll discuss how to incorporate online marketing into your retail store.

Read More