From Address is different than what I selected

DesignMonkey
Participant

I created a new campaign by copying a previous one. When I send it out as a test email, the From Address is not what I have selected in Email Settings. In the settings, the address is info@*******.org, but what's showing up is info+******.org@ccsend.com. I want to make sure this is not what displays when the campaign actually goes out.

2 REPLIES 2
Caitlin_M
Administrator

Hi @DesignMonkey. The address you are seeing is the same From address. What we have done is add authentication so your email appears more legitimate and improves your deliverability. 


Caitlin M.
Community Manager
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William_A
Moderator

To add on to what Caitlin said, you can also have the "ccsend" bit not included if your account is set up for email self-authentication. If you have any other general questions regarding authentication, beyond the linked article and the various articles it links to, we'd advise reaching out to our Deliverability team for more specialized insight.


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William A
Community & Social Media Support
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