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Frustrated by errors in email scheduling

sxskingston
Occasional Participant

Frustrated by errors in email scheduling

I routinely get an error when I go to send an email, once I get there I cannot get it to process. This means I have to recreate the email each time, and it's extremely frustrating. I currently have the error on my Civic holiday weekend announcement
1 REPLY 1
William_D
Moderator

Hello @sxskingston ,

 

I went in and checked out the email you were working on. I'm not sure why it wasn't highlighting the specific error, but once I went down to the physical address and added your province, I was able to schedule the email without any issue (I made sure to immediately un-schedule it back to draft). 

 

I've made a note for our devs that the CPE scheduling page, when there's an user error such as missing physical address info, doesn't seem to be highlighting the trouble area properly. Regardless, your CPE footer info should be up-to-date now, so you shouldn't run into this issue again. If you continue to receive the "missing information" error, I'd check out the physical address section of the email or scheduling page.


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William D
Community & Social Media Support
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