I've used the CC GDPR template to communicate with our database.
I can see the opens but there are no clicks at all. I sent this to our own workforce as well as customers and know that people have clicked, including myself, however this is showing as 0% clicks.
Does anyone know what's going on? The mail was sent Thursday 26 April.
I have recently used the template set out for GDPR. Was just wondering how I know if my customers have agreed for me to keep sending them emails. I can see who has unsubscribed and who has opened the email but I still need confirmation that they have agreed to sign up to our mailing list. Anyone else struggling with this?
Thank you for coming to the community with your question! When someone clicks affirmatively that they would like to receive your emails, their status is automatically changed from 'Implied Permission' to 'Express Permission'. You can see a description of both of those categories listed here. You can find them in your contacts page. If you don't see them right away, just go to your account settings, and make sure to turn on 'Enable advanced email permissions.' We track the permission status even if you haven't turned on the feature that lets you see it, so you don't have to worry if it was turned off previously.
I'm having trouble with this as well. I understand that you can get a full list of who has provided express and implied permission, and those numbers (lists) will change based on who clicks the confirmation button. However, I can't find a way to see who (among those who received the GDPR email) clicked on the button. Without a list of who received it, who clicked on it, and who didn't, I can't find a way to filter out those with only implied permission moving forward.
Thanks for reaching out regarding GDPR, and we apologize for any confusion. In order to see a filtered list of those contacts with either Implied or Express Permission, you will first need to “Enable advanced email permissions” in My Settings. You'll then see those particular folders on the Contact Management page. Any contacts who clicked the permission link in your GDPR email will be in the Express Permission folder. For more information about GDPR, please feel free to reference our blog.
Thank you for reaching out to us through the Community. At this current time, we do not have ability to track the clicks for the GDPR templates because our system does not track the soft-confirmation links. I do apologize for any inconvenience this may cause. However, the links should be working properly independent of the reports not being tracked. I have managed to track the feature to your account, notifying our developers about the feature request. Let us know if you have any additional questions.
I have the same concern. I may be missing something, but the only way to see confirmations (the whole point of the exercise) seems to be to export opens to Excel. Also surprised the template didn't offer buttons for 'Update profile' and 'Unsubscribe', so I could send an email with 3 clear and obvious options in the lead up to GDPR. As this was only possible for 'confirm', had to just try and direct to the teensy links in the footer that people can never find.
Thank you for reaching out to us through the Community. There is currently no option to see the confirmations. The export of the opens do not refer to who has confirmed to the GDPR template. However, I have tracked the feature to view the confirmations to your account to notify our developers about the feature request. Also, at the moment, we don't have the ability to move the unsubscribe or update profile links to button in the main template. I do apologize for the inconvenience in not having these options, but please let us know if you need assistance with anything else.
Thanks for picking this up.
However this isn't a solution. Essentially the GDPR template provided entirely fails in its objective.
There is no way of tracking who has clicked in the mail to give permission to be contacted.
This has caused us an enormous business issue. Please remove the GDPR template from the site to avoid others users facing this same issue, it is vastly misleading.
I've had the same issues with regards to a lack of reporting on who has re-subscribed or not with this template. However, if you export the opens to excel you can at least see who has clicked through. But I am uncertain what the difference shown in the report is with the Status and Permission columns in some instances. For example, if a contact is listed as Status is Active and Permission is Implied, does this mean they can no longer be contacted? And if that is the case, does your system treat them on the same basis as Unsubscribed? Or do we have their permission to continue to contact them?
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