Glitch in Constant Contact social media buttons


Glitch in Constant Contact social media buttons

Hi there, I'm currently using Constant Contact for two different projects. Today, I copied an old newsletter for one of them - ITLC 2018 - wrote new information and sent it out. Though I had previewed the newsletter, I incorrectly assumed that the social media buttons which were correct in my old newsletter, had remained the same, instead, the social media buttons at the end of the newsletter pointed to urls for my other project - Creative Lab Hawaii. Needless to say, it was an embarrassing snafu. I corrected the problem and resent it out with the correct URLs. Can you please tell me why that happened? And how can I ensure that this never happens again since I incorrectly assumed that the social media buttons URLs would have remained the same?




Thank you for posting this question to the Community!

I absolutely understand the importance of ensuring that your social media buttons are linked to the correct account. I am sorry that you ran into this issue. As it stands right now, you are only able to link to one social media account per social media button. Further, the URL of that button will always default to the most recent URL used. This is something that we are tracking as user feedback and I am going to pass this along to my development team on your behalf.

All of this said, as you use different social media accounts on different emails what I suggest doing is uploading your own social media buttons as images within your library. You would simply look for the social media buttons that you wish to use online, save them to your computer and upload them to your Constant Contact library. Then you can add those images to your Constant Contact email and link them to the appropriate accounts. Using social media images that you have uploaded vs using our social media buttons will allow you to link to different social media profiles on different emails.

Again, I am sorry for the inconvenience. Please let us know if you have additional questions and have a great weekend! Thank you for using Constant Contact!



Evan G.
Customer Engagement Specialist
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