Glitch in link--only for some readers?

ccdemclub
Occasional Participant

Is this possible?  In our last email Newsletter, we had links to "Agenda," "Financials," and "March Minutes." The first two worked fine. But I found that when I clicked on "March Minutes," up came the "Agenda" instead.

 

Now, that would seem to be an error by the person who produced the Newsletter. BUT, it appears no one else complained of this, and two people said they definitely saw the Minutes when they clicked on that link. (My presumption is few people clicked on the link at all so we don't have a good picture of total errors.)

 

Was I the only one of some 400 Newsletters sent that had an error on a link? Is that possible?? What the heck?

 

I have an earthlink email address and sometimes that causes problems but I don't see how that is in play here. What do you think happened??

 

3 REPLIES 3
William_A
Moderator

Hello @ccdemclub ,

 

You're likely running into some kind of caching error with your browser, or something else connectivity-related. I'd performing some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
Community & Social Media Support
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ccdemclub
Occasional Participant

Thank you. It seems to have worked! I clicked on "March Minutes" again in that past newsletter and I got the Minutes!! Thank you so much.

Bonnie

Hello @ccdemclub,

 

That is good to hear! I hope you have a good rest of your weekend. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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