Glitch when adding photos

KirstenK0
Participant

Glitch when adding photos

There appears to be a glitch when trying to add photos to an email. It allows me to insert one, then when I go to insert another, when I hit "replace" nothing happens. However, if I navigate away from the page to another section (like contacts) then back into the campaign it then allows me to enter another image. This has been happening for a while and it frustrating and time consuming to have to constantly navigate away from the email builder and back just to add more images into an email. 

2 REPLIES 2
William_D
Moderator

Hello @KirstenK0 ,

 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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GregV897
Participant

I have been having the same issue for weeks now. When I chatted with a rep, they kept trying to blame the browser, or my lack of patience, or my internet speed, before finally admitting that this is a known issue that they have been unable to fix.