The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Gmail users not getting our email

Highlighted
Occasional Participant

Gmail users not getting our email

Referencing other posts in the community, like this one: https://community.constantcontact.com/t5/Need-help-with-something-else/Messages-not-going-through-to...

 

We are getting reports from board members, as well as general community members, that they can no longer find our emails. Not in junk, not in promotions, not in their inbox.  If they search for a keyword in our email it's there, but not visible in any of their boxes. It is invariably always a gmail address.


Is there any workaround, or way to "trick the system" to get our emails back in their inbox somehow?  Truly appreciate help/guidance as this is a huge challenge for us!

Tags (2)
3 REPLIES 3
Highlighted
Moderator

Re: Gmail users not getting our email

Hi @PeggyP67 

 

Thank you for reaching out about your Gmail contacts! I apologize you too are having this experience with the deliverability of these email campaigns. I can see you have included a link to a different thread here in the Community. Have you tried the troubleshooting steps that were suggested in this thread? These troubleshooting steps being to:

 

Are any of these contacts able to receive this blank test? Or your original campaign after whitelisting?


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Participant

Re: Gmail users not getting our email

Hi Frankie,  Thank you for the response and suggestion .I can absolutely reach out to these three people and explore this option.  However it doesn't really address the root of the problem, as we have 36K subscribers and I have no way of knowing who isn't getting our newsletter through gmail.  I can't realistically reach out to each of them to individually ask them to go through this process.  Are there other tricks we can incorporate into our newsletter design to better our chances of landing in the inbox somehow?  To be honest I'm exploring other email platforms as this invisibility to gmail users is really unacceptable for us.  There must be some solution?!

Highlighted
Moderator

Re: Gmail users not getting our email

Hi @PeggyP67 

 

I apologize if these workarounds I have provided is not the answer you were looking for. Though we recognize it is not a solution to this experience, it is something we suggest in the meantime. Emails can sometimes not be delivered due to content or even its subject line. So these troubleshooting steps allow us to eliminate this as the cause. We also have Deliverability Specialists available by phone who can help look into this experience further for you as well. In the meantime here's an article from our Help Center that goes over different ways to maximize and improve your email deliverability rate.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured