Google Tag Manager Duplicate Triggers On Form Submit Button Click

OritH5
Participant

I have Google Tag Manager with Google Analytics set up on my page with the Constant Contact sign-up form and for some reason whenever I click the "Sign Up!" button, it registers as 2 clicks instead of one if there are error messages (it registers as only 1 trigger if the form goes through successfully). This happens whether the button is identified by class or text content. Does Constant Contact run code that registers an extra click if form submission fails?

 

Thank you for taking the time to consider my question.

3 REPLIES 3
William_A
Moderator

Hello @OritH5 ,

 

This is an interesting one. I reached out to my higher level technical team, and they're wanting to dig a little deeper into the issue. They're going to do a little more research on this issue, and then follow up within the next 4 business days for additional troubleshooting and insight.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Hello! Has there been any follow-up on this issue?

UtahD
Member

I don' t know why you're getting 2 clicks, but maybe you want to try tracking the "success" message visibility instead of the click. I posted an overly complicated GTM tag explanation here. It's complicated because I want to know the Form ID in addition to the click.

  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar