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Graphics disappearing

RebeccaF393
Occasional Participant
‎09-11-2021 08:37 PM
‎09-11-2021 08:37 PM

I have entered and saved graphics in my campaign. When I preview it or send it as a test, the graphics disappear. I even deleted the graphics and re-inserted them into the articles and it is still happening. 

Any advice? 

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1 REPLY 1
Zoe_H
Employee
Employee
‎09-12-2021 10:12 AM
‎09-12-2021 10:12 AM

Hello @RebeccaF393,

 

Thank you for bringing this to our attention! Please try dragging the images from the Images tab into the editor below the image that is not displaying in the preview or test send and then try again. If that does not work, please try these steps listed here for each image: 

 

-Click to open the image as if you were going to change it (Click 'Replace')
-Right-click on the image (command+click)
-Copy image location
-Go to the Image URL tab
-Paste the URL
-Remove the "s" from the https, leaving the image as http
-Preview the image and insert it
-Repeat for all images 


Zoe H.
Community & Social Media Support

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