HAVING DIFFICULTIES

SalF56
Participant
AFTER EXPORTING FILE TO EXCEL, HAVE DATA IN COLUMNS I DON'T NORMALLY USE AND THEN I REMOVE THE DATA THAT IS NOT NEEDED AND UPLOAD BACK TO CONSTANT CONTACTS. I THEN EXPORT IT AGAIN TO CHECK TO SEE IF THE CHANGES WERE MADE..... THEY ARE STILL IN THE EXCEL FILE WHERE THEY WERE BEFORE.
1 REPLY 1
William_A
Moderator

Hello @SalF56 ,

 

When you re-upload a contact file, having nothing in the contact field columns or not including the contact fields at all doesn't mean the system will override the existing information - it simply won't update that info for those contacts. At this point I'd advise calling our general support so they can work with you live, 1:1 to assist you with whatever it is you're needing to do with your contacts.

 

See also:

Formatting a contact file for upload


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William A
Community & Social Media Support
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