HELP - contacts can not be added

DebbieT182
Participant

Hello -

 

We are not able to add contacts.  We've tried, csv, individual etc., an error is returned.  

Also, with your recent changes, CC does not work on certain browsers, we've lost basic functionality across the board.   Need help asap, have a campaign ready to go and can't add contacts.

 

1 REPLY 1
William_A
Moderator

Hello @DebbieT182 ,

 

the issues you're describing sound like you're experiencing connectivity issues. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
Community & Social Media Support
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