HELP!! Its Sunday and I just sent out my campaign after hours of work with an email that contained a link/button to a shoppable landing page which had everything lined up - 3 purchase options with add to cart buttons and I checked that it all worked. BUT, I set up an automated email to provide a thank you and next steps to be triggered by a purchase. but I set this up incorrectly and I need to fix it.
There was no option to have trigger be a purchase so I first selected ( when they join list) thinking they only join list when they purchase -so I named the list special Holiday Promo but then I imported my list of contacts into that list to send the email and of course it sent everyone a thank you immediately ( because they had now joined the list bc I added them not bc they purchased. UGH .). So I obviously missed something. Can anyone please help me fix this ? I think they all got sent the Thank you for purchasing and then 10 minutes later t they got the actual email /offer page . I then sent an apology email for messing up . Now , I need to make sure they get a thank you when and only when they purchase ... I have all the pieces but they need to be connected ... I am so bummed ... Can someone please walk me though this ..
Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, at the moment our automated emails do not have a trigger that includes when people purchase something on a shoppable landing page. The trigger option you chose is for when a contact joins your list. That could still work if you manually import everyone who purchased into a contact list that your automated series is connected too. I will definitely submit your feedback on this! Thank you.