HTML in Third Generation Editor

Regular Participant

HTML in Third Generation Editor

 At what point (if any) will we have the ability to edit message HTML code? I mostly use if for font size flexibility, but it's also useful for a vast array of message customizations...

 

Thanks! 

 

 

 

 

Top Answer
Jared_M
Employee

Hello everyone,

 

Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.

 

I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.

 

Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.

 

Thanks,


221 REPLIES 221
Regular Participant

The templates are useless to me without the html option.

Hi @EmilyS1

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

I'm sorry for the inconvenience surrounding the HTML feature in the Third Generation Editor. I'm happy to submit the feedback on your behalf to our developers. Was there something in particular you like to edit in the code that we can assist with? Maybe there is a workaround that we can go over to remedy the situation. In the meantime, please feel free to reach out to us here if you need anything else.

 

Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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I'm trying to access the HTML code view so I can add a box around a block of text. This appears to be the only way I can do that. Can you tell me how I can either access the HTML code or put a box/rule like around a block of text?

 

Thank you.

Bridget

Hello @AgnesK86,

 

Thank you for reaching out to the community!

 

At this time our Third Generation Editor does not support editing HTML code. We are taking all feedback on this and I will be happy to submit a request for this feature on your behalf. As an alternative, choosing a different template that already contains a block with a border may be a good solution for you. We also offer custom template designs if you are looking for something more specific.

 

Please let us know if there is anything else we can do for you.

 

-Curtis P
Community & Social Media Support

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When can we hope to have an answer to whether the html editing functionality will be reinstated? Mary

Hello @American_Tapestry_Alliance,

 

Thank you for your response.

At this time we are only collecting feedback about this. We have not confirmed that this will be added to the Third Generation Editor as it was designed to operate without this feature. However, in the meantime, if you would like to use your own custom code you are welcome to create a custom code email by clicking on Create from your Campaigns page and choosing Custom Code from the upper right corner.

 

We are here to help if you need anything else!

 

 

-Curtis P
Community & Social Media Support

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Not massively helpful. Most newsletter examples arrive by HTML, please can you go back to making a way for these to be allowed

Administrator

Hello @ErieBar. At this time, our third-generation editor does not have the ability to access HTML. I understand why you would want this access However, we are collecting feedback from our customers who would want this access so we can possibly implement easier editing options into the editor itself without having to resort to accessing the HTML of an email. I saw that you wanted the access for text editing. What types of editing would you be doing, either with the text or the layout of the email? Let us know and I would be happy to submit this feedback over to the appropriate teams!


Caitlin M.
Community Manager
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Regular Participant

Hi Caitlin,

 

In the most simple terms, sometimes a 13 point font fits better on a line than 14. Sometimes less space between lines looks cleaner. It's really just a matter of what I'm feeling and seeing for a particular campaign. 

 

My first thought when working with the third generation editor was that it was oversimplified. Yes, I can fire out messages at lightning speed, but not having access to the code might alienate a particular group of CC users.

 

Thanks! 

Hi @ErieBar!

 

I'm very happy to pass along that feedback, thank you very much! We really do take this sort of feedback seriously, as we want to provide the best user experience we can. Let us know if there is anything else we can do to help.

 

 

Gwendolyn B
Customer Engagement Specialist
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Hi! I too would REALLY like to be able to edit the HTML with in the third-generation editor! It's something that absolutely makes my job easier. For instance, if a client gives me content to make an email out of and I do some editing for inline styles in Dreamweaver, I want to paste the code into a new campaign. Also, if I want to stylize bulleted lists (i.e., their indents), I would like to add inline styles. Also, please add functionality to be able to designate headers (font, size, color) in the campaign designer. 

thanks!

@KimberlyS3262

 

Thank you so much for the feedback!


I want to let you know that you can build your own email using HTML or XHTML with our custom code editor. Click Here for some more information.


Have a good one!

 

Evan G.
Customer Engagement Specialist
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Regular Participant

ADD HTML please. It should be happening the next day since people are asking for it.

Hi @GlencoePL

 

Thank you for reaching out to the Community with your feedback! I apologize for any inconvenience caused from not having this feature. I can definitely understand how having access to your email's HTML would be helpful. While we do not currently have a time estimate of when this will be available, I have submitted your feedback to our engineers and tracked this request in your account. 


Frankie.P
Community & Social Media Support

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I just tried Gen 3 editor today and not being able to edit the HTML is incredibly frustrating and I'll be switching back to Gen 2 editor. I agree the new editor is oversimplified. It's pretty and what's there is easy to use but lacks features. I'd like to see a way to add tables, have more control over styling options, and be able to insert custom coding. Even if these were implemented there should still always be a way to edit the HTML.

Hi @JoshuaG745,

 

Thanks for your feedback about our Third Generation Editor (3GE) and we're sorry for any frustrations. We appreciate hearing from you and I have forwarded your concerns to our programmers. We understand how a table feature and more styling control can be useful, and also having the ability to edit the HTML. In the meantime, I want to provide some helpful resources for using the new editor:


Moving from the Second-Generation Editor to the Third-Generation Editor
Help Overview: The Third-Generation Editor

If there's something we can help with in a particular email campaign that you're working on just let us know! 

 


Nichelle M
Community & Social Media Support

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Really do not understand why Constant Contact would take away functionality with the third generation editor.  Should be able to view the HTML language when using templates to at least be able to tweak things a bit.  Also, what happened to being able to add a table?  Seems to be going backwards in customer service!  Is this just a ploy to force people to pay more for CC to create customized templates?  Is it time for people to consider switching to other email marketing providers?

Hello everyone,

 

Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.

 

I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.

 

Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.

 

Thanks,

Jared M.
Product Manager
Regular Participant

"but it can also have a negative impact on your newsletter’s display in email clients."

 

Don't you all literally charge us for inbox previews, though? I mean... if we don't have to worry about the display in email clients, then the previews should be free across the board. 

Thanks for finally being straight with us. That said, here is one (of many) issue I have with the lack of access to HTML:

 

In our emails, we frequently copy the style, layout, and content of one block in a previously sent email into a new email. I achieve this in the old editor by simply making a copy of the old email campaign, opening the HTML view on the block I wish to replicate, selecting all, copying to the clipboard, and then closing that copied campaign (without saving so that it's deleted because now I'm done with the copy), then going into my new email campaign I'm creating and pasting the HTML code into a new content block. I actually have several Notes files where I just keep the HTML code for my most frequently used types of content blocks, so I can just grab the code, paste it in, and then change the text or images as needed in the editor.

It isn't a solution to simply copy the whole campaign, because I may be combining content blocks from several previous emails, and/or copying a content block from a campaign we sent a year ago and, in the time since, many other elements of our campaign look and feel have changed. I'll give you a scenario:

Let's say, every summer we hold an annual event. How about an ice cream social that's in late July. In early May, I send a campaign containing a block with a save-the-date for the ice cream social. Then I don't mention the ice cream social for the next several campaigns. Mid-June, I send a campaign mentioning the ice cream social again now that tickets are on sale, so I just copy the block HTML from my early May email and add the new ticket info. Then I mention it in every campaign up until the event. Then summer turns to fall, fall turns to winter, and then at the beginning of the new year we freshen up our branding with a tweaked email campaign layout, some changes to our header and footer, etc. Time continues to pass and here we are again in May, planning our annual ice cream social. To save time, I want to just reuse last year's ice cream social marketing (same image, description, etc.). So I find the previous May email (now a year old) in my past campaigns, copy the HTML from the ice cream social block, and paste it into my new email, change the date, and VOILA! – now my campaign has our current branding with the new header and footer, the other current news, and the ice cream social info.

I don't see how to do this without accessing the HTML, but here's a potential solution: Let us save content blocks to a library, the way we can save images, so that as we are building campaigns, we can simply insert content blocks from other campaigns into our new campaign without having to build them from scratch anytime we aren't copying an entire campaign.

In other words, if you can find a way to let us copy various elements from multiple different campaigns into one new campaign, that would make me a lot less hesitant to switch to the 3rd generation editor. I want to be able to copy a block from Campaign A and a block from Campaign B and put both into Campaign C.

I'd be happy to give other examples or further clarify if you have any questions about how I use HTML. I really hope you find a way to incorporate this functionality if you don't plan to let us access HTML in the future. 

Thanks for listening and considering this request.

- Emily

Hello @EmilyD85

 

It's great to see you in the Community! Thank you providing such thorough feedback on the Third-Generation Editor. It is feedback from customers such as your self that helps guide our decisions for adding features in. Also, thank you for providing so many examples of how having HTML code in the editor would be useful for you and other customers.

 

I also love your idea about being able to save content blocks to the library. I could see this being a potentially great idea. 

 

I am happy to track all of the feedback you provided and send it to the appropriate teams. Please continue to provide us with any feedback you thing will help us improve our products and services.

 

Have a wonderful rest of your day!


Alex S.
Community & Social Media Support

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