HTML in Third Generation Editor

Top Answer
Jared_M
CTCT Employee

Hello everyone,

 

Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.

 

I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.

 

Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.

 

Thanks,


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CTCT Employee

Re: HTML in Third Generation Editor

Hello @EmilyD85,

 

Thank you for the feedback!  That's exactly the kind of info we're collecting to pass on to our engineering teams, so they know why people are wanting specific features.  I'll add you to the feature requests both for generic html blocks being added, and also for the ability to copy blocks from one campaign to another.  If you have any other ideas on how we can improve our new system, definitely let us know so we can keep trying to make more improvements.


Aaron_H
Community & Social Media Support

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Trusted Contributor

Re: HTML in Third Generation Editor

I just encountered yet another problem with not having access to html coding in the 3G editor, which is that there does not seem to be any way to have a paragraph indented, or a block that is less than the full width of the email.

 

I have text with a paragraph I want to indent. Maybe the <blockquote> code is not mobile friendly, I don't know, but there must be some way to do this. I tried making separate text blocks, but there seems to be no way to create a text block with padding left and right.

 

I hope you will find some way to implement the ability to do this. For now I guess I'll recreate the email lin the 2G editor.

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CTCT Employee

Re: HTML in Third Generation Editor

@JulieL34

 

Thank you for reaching out to the Community. I do apologize that our third generation templates do not have access to the HTML code. Due to the lack of HTML code access, indenting a paragraph is not an available feature at this time.

 

I will definitely submit your feedback to our developers on this feature request. Please let us know if there are any other features you would like to see available. Thank you and enjoy your weekend!


Taryn Leinweber
Community & Social Media Support

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Occasional Participant

Re: HTML in Third Generation Editor

Agreed! And the only way to make an M dash is in html because CC doesn't have M dash feature (unless something had changed).

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Trusted Contributor

Re: HTML in Third Generation Editor

My point, however, was that even in the 2nd generation editor with the html coding window, I was never able to get an em dash to display. I would put the code in but it didn't work. Any of the various html codes avaialble for em dashes.

 

If someone did make it work in the 2nd gen editor I'd love to know how, as I have continued to use it for some of our work.

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CTCT Employee

Re: HTML in Third Generation Editor

Hi @JulieL34,

 

Thank you for your reply. For an en or em dash, this code could work: &mdash; in the HTML.

However, if it does not work, you could try using this code instead:
<span style="letter-spacing: -3px;">--- </span>
It is dashes with a negative letter spacing. Add more dashes as needed for an em dash. 

I hope this helps. Let us know if this works or if you need assistance with anything else!

Lucas_D
Community & Social Media Support

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Occasional Participant

HTML & CSS in Third Generation Editor

Being unable to edit any html or CSS in your new editor is very frustrating and made me switch back to the old editor. I VERY much hope you allow your users to access html and css in the email templates. It is frustrating to not be able to take advantage of the AB testing in the new editor, knowing that I would be sacrificing the ability to tweak and customize the email templates.

Tags (3)
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CTCT Employee

Re: HTML & CSS in Third Generation Editor

Hi @MarieU0,

 

Thanks for reaching out with your concerns about not being able to access the HTML in our new our Third Generation Editor (3GE). We do apologize for any frustrations! You are also correct in that subject line A/B testing is only available in 3GE. We have forwarded your feedback to our programmers but would also like to extend our help! Please let us know if there's something in particular that we can help you format within a 3GE email template so that you're able to utilize subject line A/B testing. It's a great tool for helping to improve open rates and we definitely want you to be able to use it! 

 


Nichelle M
Community & Social Media Support

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Member

Re: HTML in Third Generation Editor

If you are still gathering data to add features to your third-generation email editor, I also need access to html source code. I work for a large company that receives money from sponsors. One of the terms on the sponsorship is that we will send sponsored emails to our customers as often as their contract allows. Most of our sponsors send us crafted emails from a marketing firm. I need html access to be able to recreate the sponsor email exactly as it was intended.

Tags (2)
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CTCT Employee

Re: HTML in Third Generation Editor

Hi @ustrc377,

 

The HTML feature is a great suggestion! We really appreciate the feedback. I have tracked the request to your account and have notified our developers about it. Also, you can submit suggestions and feedback to our "Have Feedback" page that is located at the bottom of your Constant Contact account. Let us know if you need assistance with anything else.

Lucas_D
Community & Social Media Support

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Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing
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