HTML in Third Generation Editor

Regular Participant

HTML in Third Generation Editor

 At what point (if any) will we have the ability to edit message HTML code? I mostly use if for font size flexibility, but it's also useful for a vast array of message customizations...

 

Thanks! 

 

 

 

 

Top Answer
Jared_M
Employee

Hello everyone,

 

Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.

 

I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.

 

Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.

 

Thanks,


221 REPLIES 221

Hi @CherylP70,

 

Thank you for reaching out about having the ability to access the HTML in your email campaigns. We apologize for any frustrations and have returned your account to our older editor. In addition, we are collecting feedback on the reasons why this would be necessary. Knowing more specifics would greatly assist our product teams in creating the best possible user experience. Just let us know so we can forward your feedback as well. Thanks!

 


Nichelle M
Community & Social Media Support

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Consulting & Training

Thanks for the response - I need to be able to look at the html sometimes -- for example where the lines spaces are not how I want them to be. With the 3rd gen editor the flexibility of the app is diminished in my opinion. I am not suggesting that everyone needs to see the html but it is good to have the option, especially where the text does not render how the user wants it to.

Hi @CherylP70,

 

Thanks so much for letting us know your main concern with accessing the HTML is to adjust the line spacing. We definitely understand how important this is, and your feedback has been submitted!

 


Nichelle M
Community & Social Media Support

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Regular Participant

I see you guys are really resisting adding an HTML edit feature in the 3rd gen editor. The new editor is great, definitely easier to use and I'm sure it meets the needs of a vast majority of your user base. However editing HTML is definitely useful for power users. I can't see the downside although I'm sure you have your reasons.

 

Anyway just pitching in about a couple of things I would've already done in HTML in my first email using the new editor:

- Change column horizontal spacing/padding

- Make a block with a background image and text on top of it. 

- Set general styles in CSS for the whole email so that I don't have to copy or restyle every single header/button/etc.

 

Thanks!

Hi @EthanF9

 

Thank you for reaching out to the Constant Contact Community. I hope you are having a good weekend.

 

I have added your request for access to HTML to our team, I also gave each of the reasons you mentioned. Thank you for providing this to us.

 

Please feel free to reach out if you need anything else! 


Adrienne B.
Community & Social Media Support

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How will I get M dashes without html feature? That's the only way.

Because you don't offer M dashes and you have to code that in. That's one reason. Sometimes you need to look at code to see why something's not working.

 

What would be the danger of offering us code?

Hello @LindaB679,

 

I'm sorry the current lack of this feature is such a major concern, but I'll be happy to help you find some ways to get the look you're wanting.  On a full-width keyboard you can hold the 'alt' key and then press 0151 on the keypad along the right of your keyboard.  That generates an em dash ( — ) on most computers.  Alternately, you should be able to find a place online or on your computer where you have that symbol, and be able to copy-paste it, you can even use the one I create above through the keyboard alt-keys.  Please note that not all devices will display that character properly, so you may notice some discrepancies when viewing the actual sent email, depending on the device and program you're viewing it on.  I'll definitely make sure this symbol is on the list of requests for our design team to add to the system for you!


Aaron_H
Community & Social Media Support

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I need the m-dash, the n-dash, and the right single quote, please and thank you! I'd also really like to have back the ability to do tables so that I can have a row of clickable, linked pictures (think sponsor logos).

 

Thanks!

Melody

Hello @MelodyG9948,

 

Thank you for the feedback! We really appreciate all suggestions and requests to help us serve you better. We will be sure to submit this information to the appropriate teams for you. Please let us know if there is anything else we can do for you.

-Curtis P
Community & Social Media Support

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Frequent Participant

I just started using the Third Generation Editor today and I miss having a way to quickly look at the HTML code.  For example, I wanted to add in a social button that doesn't currently exist in the 3rd generation (but did in the 2nd gen).  I was trying to figure out what size your other social buttons are, so that I could match mine to what currently exists.  However, without being able to access the HTML, it comes down to guesswork.  Second example, same email: I've got one text box that keeps defaulting to Constantia, even though the design tools should set all the font as Garamond.  Each time I've opened the campaign to make adjustments it defaults back to Constantia (and it's only the one text box).  Being able to view and edit the HTML would be so very helpful.

Hello @LindaA23,

 

Thank you for reaching out to the Community with your feedback.

 

I apologize that the code view is no longer available on the new editor. This is something that we have received a lot of feedback about. I will pass along your feedback as another example of why our customers want this feature. In the meantime I do apologize for any inconvenience. Please let us know if you have additional questions.

 

Thanks!

 

Evan G.
Customer Engagement Specialist
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I'm so unhappy that we've lost the ability to edit HTML in the third generation email templates. Please bring this feature back!

 

It is nearly impossible to explain to our internal clients what is going on with an email design when they have technical questions and we can't view or edit the HTML.

 

Please add me to your notification list when HTML is added to third gen templates... I hope it's soon!!!!

Hi @JHARTFORD

 

Thanks for joining us in the Community.

 

We understand that you would find editing the HTML in your campaigns within the editor helpful. We are still collecting feedback about this request but we want to know why you were looking for this type of access. What changes were you looking to make using HTML? Maybe having more control over formatting or layout? Please let us know and we will be glad to turn your feedback over to the appropriate team.


Brian_H
Community & Social Media Support

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Regular Participant

Exactly how may YEARS of feedback do you need to collect before something is done? It's very clear that many users are unhappy that the third generation editor is too simplified and the HTML is no longer accessible, so what is the holdup in getting these issues addressed? So very frustrating!

Hello @AAlstad,


I'm very sorry for the frustration that the lack of HTML access is causing.  You're correct, we do have quite a bit of useful feedback regarding HTML editing in the Third Generation Editor, and there's been a number of changes and additions in response to that feedback.  While I do not know the full reasons that the design team has not implemented this yet, I do know that one of their primary concerns is making sure that the product displays good looking emails to all of your recipients.  Many of the uses for HTML that I've seen, simply do not work on some modern devices, or require very intricate coding to keep mobile responsiveness.  If you would like to access HTML coding, there is the option to create a custom code email.

We can add you to the list of general requests to add HTML editing directly to the Third Generation Editor, but if you can share with us your goal for accessing the HTML, we can also file additional feature requests for those specific features, which I believe are likely to get implemented sooner than general HTML access outside of the custom code emails.

 


Aaron_H
Community & Social Media Support

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Regular Participant

We need access to the HTML for a several reasons:

  1. To tweak it a bit when needed. Example - 12pt font is a bit too small, but 14pt is too big. 48pt is not big enough.
  2. Sometimes the code gets messed up and no matter what you do in the editor, it cannot be fixed. Example - Weird spacing in copy.
  3. We often reuse content and instead of spending the time recreating it, we open the content block, copy the HTML, and paste it into the new email.
  4. To add features that are not available.
  5. To adjust the CSS.

Hi @AAlstad

 

Thank you for reaching out with these helpful details on why you would like access to the HTML of your emails. I apologize HTML access in Third Generation Editor is not currently a feature we provide! This is however a feature we are collecting feedback on. In fact, I have tracked this feedback along with these reasons you listed in your account.


Frankie.P
Community & Social Media Support

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Yes. Those and more reasons. And as someone else said, how many comments do you need to collect about what we are all trying to do that we need html for, before you actually do something about it?

Hello @JulieL34,

 

Thank you for reaching out to us. I apologize for any inconvenience that may have been caused. At this time we do not currently have an estimated time for when any features will be implemented. We will continue to collect feedback as we are trying to collect as much information as we possibly can, so that the correct department can review these requests and make the best decision. I want to apologize once more for any inconvenience. If you do happen to have any requests, feel free to pass them along and we will pass that feedback to the correct department. Please let us know if there is anything else we can assist with today. In the meantime, have a wonderful day!

Tiago_R
Community & Social Media Support

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Occasional Participant

Is this just the corporate tagline for, "We're never going to do it but we need to keep our customers. So tell them we're collecting their feedback so that they feel like we're listening to them"? It's been a year since the question was first asked. I think it's time someone addresses it appropriately other than, "We're collecting feedback and we don't know if/when there is a timeline for addressing the one concern from multiple people."