Oct 16, 2018 8:39:44 AM
Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.
I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients. If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.
Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.
Ugh, yes PLEASE bring back the HTML editor for the 3rd generation! I was moving my templates over to the 3rd generation to use the segmentation by tags tool, but am very frustrated that the HTML tool is gone. As an email editing tool, that should be a no brainer to offer your clients.
Thank you for reaching out to the Community! We completely understand that you would like to edit your email in the HTML code. Our new templates make it so you can design your emails how you want, while keeping it mobile responsive and mobile friendly. I have submitted your feedback to our developers and you will be contacted with any updates on the request!
If the concern is that allowing html editing may cause some things to display improperly on mobile, why not make html access an opt-in for those that would like it? Put up a disclaimer that Constant Contact can't guarantee any changes made to templates will display properly and to proceed at our own risk.
It is incredibly frustrating that the answer to every complaint listed over more than a year in this thread is either a work-around that may or may not fix what would be a very simple html edit, or recreate the entire email using custom code.
Thank you for getting in touch! I absolutely see how that would be a useful feature and I agree that having it based as an opt in would be very helpful for people of all skill levels when it comes to HTML. As with other feature requests, things tend to be moved up in developer priority based on the number of people asking for something. I am making a note of your feedback and passing it along to make sure you are counted among the voices in favor!
Thanks for coming up with this suggestion. Since this appears not to associate with the comment I was replying to, let me clarify I am expressing appreciation for Susan's suggestion to offer access to "html at your own risk"!
I look forward to hearing the reasoning they have for not doing it, because I really don't believe they are going to. Such simple things that could be done if this were allowed. I don't know what they are so afraid of. As far as I can recall, they never gave advice on editing html code anyway, so why is it such a big deal now?
Even if you want to use their template and replace the generic text with your own, such an obvious need if you are working with templates, you then have to restyle it, you can't just paste in plain text and have it adopt the styles. Maybe it works if you type it in, I think, but who wants to retype a whole thing they have already typed and edited before starting the email design? So frustrating... And if we had the html we could paste it into the code in one simple maneuver.
Thanks for joining us in Community! We certainly agree it would be helpful to have the ability to edit code in the third generation editor. We will certainly pass along your feedback to our developers to hopefully increase the priority as more and more folks like yourself request this feature.
No kidding. This has been going on pretty much since the 3G editor was introduced. I see a lot of CTCT employees saying they "really agree" with the importance of access to html. They need to go to bad for the customers if this is true that they really agree.
Thank you for reaching out to the Community! I want to assure you that whenever we receive feature requests from our customers, we always send the feedback to our developers. The feedback is tracked within our system so our developers can see how many customers are requesting a specific change. This is how system updates are prioritized.
Please continue sending your feedback if you would like to see any other changes. Thank you and enjoy your weekend!
Add me to the list of folks who would like to see the HTML editor come back! I compile text from my newsletter contributors using multiple platforms, and sometimes the formatting is wonky--I would like to have back the control to fix formatting issues quickly and easily.
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