HTML in Third Generation Editor

Regular Participant

HTML in Third Generation Editor

 At what point (if any) will we have the ability to edit message HTML code? I mostly use if for font size flexibility, but it's also useful for a vast array of message customizations...

 

Thanks! 

 

 

 

 

Top Answer
Jared_M
Employee

Hello everyone,

 

Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.

 

I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.

 

Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.

 

Thanks,


211 REPLIES 211
Super Participant

I think CC is collecting a list of things people want to do in html, I came across another one today, which is to enter a non breaking space ( ). There are times you really want to keep two words together without using a hard return, which will be handled differently on different devices, browsers, monitors, etc.

Hi @JulieL34

 

Thank you for contacting the Constant Contact Community. 

 

Thank you for passing along the feedback and I will submit it on your behalf. You may also add it to the Feedback Boards so that other users may see your request and agree with it as well. This board is monitored directly by our product team. In the meantime, please feel free to reach out anytime. 

 

Thank you for choosing Constant Contact. Have a great day! 


Adrienne B.
Community & Social Media Support

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Participant

Ugh, yes PLEASE bring back the HTML editor for the 3rd generation! I was moving my templates over to the 3rd generation to use the segmentation by tags tool, but am very frustrated that the HTML tool is gone. As an email editing tool, that should be a no brainer to offer your clients.

Hello @KathiA,

 

Thank you for reaching out to the Community! We completely understand that you would like to edit your email in the HTML code. Our new templates make it so you can design your emails how you want, while keeping it mobile responsive and mobile friendly. I have submitted your feedback to our developers and you will be contacted with any updates on the request! 

 

 


Zoe H.
Community & Social Media Support

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Occasional Participant

 If the concern is that allowing html editing may cause some things to display improperly on mobile, why not make html access an opt-in for those that would like it? Put up a disclaimer that Constant Contact can't guarantee any changes made to templates will display properly and to proceed at our own risk.

 

It is incredibly frustrating that the answer to every complaint listed over more than a year in this thread is either a work-around that may or may not fix what would be a very simple html edit, or recreate the entire email using custom code.

Hello @SusanW319,

 

Thank you for getting in touch!  I absolutely see how that would be a useful feature and I agree that having it based as an opt in would be very helpful for people of all skill levels when it comes to HTML.  As with other feature requests, things tend to be moved up in developer priority based on the number of people asking for something.  I am making a note of your feedback and passing it along to make sure you are counted among the voices in favor!

 


Briody_W
Community & Social Media Support

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Thanks for coming up with this suggestion. Since this appears not to associate with the comment I was replying to, let me clarify I am expressing appreciation for Susan's suggestion to offer access to "html at your own risk"!

 

I look forward to hearing the reasoning they have for not doing it, because I really don't believe they are going to. Such simple things that could be done if this were allowed. I don't know what they are so afraid of. As far as I can recall, they never gave advice on editing html code anyway, so why is it such a big deal now?

 

Even if you want to use their template and replace the generic text with your own, such an obvious need if you are working with templates, you then have to restyle it, you can't just paste in plain text and have it adopt the styles. Maybe it works if you type it in, I think, but who wants to retype a whole thing they have already typed and edited before starting the email design? So frustrating... And if we had the html we could paste it into the code in one simple maneuver.

12 pages of comments (and counting), yet still no ability to edit html/css. Please bring it back.

Hi @SarahST

 

Thanks for joining us in Community! We certainly agree it would be helpful to have the ability to edit code in the third generation editor. We will certainly pass along your feedback to our developers to hopefully increase the priority as more and more folks like yourself request this feature.


Brian_H
Community & Social Media Support

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No kidding. This has been going on pretty much since the 3G editor was introduced. I see a lot of CTCT employees saying they "really agree" with the importance of access to html. They need to go to bad for the customers if this is true that they really agree.

@JulieL34

 

Thank you for reaching out to the Community! I want to assure you that whenever we receive feature requests from our customers, we always send the feedback to our developers. The feedback is tracked within our system so our developers can see how many customers are requesting a specific change. This is how system updates are prioritized.

 

Please continue sending your feedback if you would like to see any other changes. Thank you and enjoy your weekend!


Taryn Leinweber
Community & Social Media Support

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Occasional Participant

Add me to the list of folks who would like to see the HTML editor come back! I compile text from my newsletter contributors using multiple platforms, and sometimes the formatting is wonky--I would like to have back the control to fix formatting issues quickly and easily.

Hi @EleniH7

 

We have submitted this feature request in your account! I apologize access to your email's HTML is not currently available. However it does sound like these formatting changes may be a result of copying and pasting from different newsletter contributors. If you are copying and pasting I would suggest taking a look at this article we have to help with removing problematic formatting.


Frankie.P
Community & Social Media Support

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Super Participant

By now you must have quite a collection of reasons people need to access the html code, and I doubt that the powers that be at Constant Contact are planning to do anything about it soon. But I had an experience today that showed a whole new level of why it's needed.

 

I was working on an email and somehow it got three what I will call "phantom" images--that is the images were in the email but not visible to us when working in the editor. They happened to be images we wanted to use, but when we added in the blocks with the images, we then had double images of these three. They were visible when previewing the email but not when working in the editor, so we had no ability to resize, move, link or delete them. If we could have looked into the code, we could likely have found them and removed them, then added them again in the editor, and then hopefully they would have been visible and editable.

Hello @JulieL34,

 

Thank you for reaching out to the Community! I apologize that you are having this experience with your images. In order to troubleshoot this, please let us know what browser you are in and could you please switch browsers and enter your email campaign to see if you have the same experience?  

 

 

 

 

 

 

 

 


Zoe H.
Community & Social Media Support

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Please add back in this functionality. You have your fonts setup weird (ex. not 2, 3, 4... but 2, 8, 14 etc.) so it really makes it hard when working a design to function with mobile and desktop, or just match what you actually want the design to be. This has been noted before. I just wanted to add it a +1 (10000) for this feature. 

 

and yes, we can make custom html emails, but that is a poor solution when you used to have custom html in your previous editor. thanks for adding my name to the list of hopefuls. thanks!

Occasional Participant

The new editor needs HTML editing available. Period.

 

Outlook, as always, is a huge issue that you need control over HTML to really deal with.

 

The last line on this page:

 

https://knowledgebase.constantcontact.com/articles/KnowledgeBase/6754-image-and-table-gaps-in-outloo...

 

Literally says to edit HTML.

 

"If you're comfortable using HTML, insert your own breaks to space your content or add a style to automatically include a page break before each table row."

VERY GOOD POINT.

 

It's just nuts that this discussion has gone on for so long. Constant Contact needs to provide access to the html code. Just throw up a warning notice about how making changes may introduce coding that is not understood by all email clients, if you feel it is necessary. What are you afraid of really? It's not like we can force you to help us if such a problem is encountered. If we introduce new code and then call for help, you can tell us that you can't help in that situation. Period. The support people always told us that anyway if we wanted to make a change to the code.

Regular Participant

It would be very helpful to have this functionality. I'm relatively new to Constant Contact and was really surprised to learn that it is no longer included in this version of the editor. I have a background in web development, so the fact that one can't edit code is absolutely bizarre. I did some quick research and it seems users have been requesting this for over a year, but the same stock responses are being sent by CC without any idea of whether this feature will ever be reintroduced or not.

 

Give users a definitive answer either way. It's as simple as "We do not currently have plans to reintroduce HTML editing" or "Yes, we are planning to reintroduce HTML editing and will have it deployed by XX date." Giving the same reply "Your request will be routed to the product team" over and over again for over a year is simply a bad UX. 

 

I will be moving to  and suggest others to do the same. 

Regular Participant

Ditto ErieBar's point. HTML access just allows a lot more control & flexibility for end users familiar with using it. I am still using the 2nd generation editor for my campaigns because it has html access.

Participant

This would be a fantastic feature! I don't want to recreate the wheel, just have some flexibility on some of the text blocks.

 

Thanks