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HTML in Third Generation Editor

Top Answer
Jared_M
Employee

Hello everyone,

 

Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.

 

I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.

 

Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.

 

Thanks,


Highlighted
Employee

Re: HTML in Third Generation Editor

Hi @ErieBar!

 

I'm very happy to pass along that feedback, thank you very much! We really do take this sort of feedback seriously, as we want to provide the best user experience we can. Let us know if there is anything else we can do to help.

 

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Highlighted
Occasional Participant

Re: HTML in Third Generation Editor

Hi! I too would REALLY like to be able to edit the HTML with in the third-generation editor! It's something that absolutely makes my job easier. For instance, if a client gives me content to make an email out of and I do some editing for inline styles in Dreamweaver, I want to paste the code into a new campaign. Also, if I want to stylize bulleted lists (i.e., their indents), I would like to add inline styles. Also, please add functionality to be able to designate headers (font, size, color) in the campaign designer. 

thanks!

Highlighted
Employee

Re: HTML in Third Generation Editor

@KimberlyS3262

 

Thank you so much for the feedback!


I want to let you know that you can build your own email using HTML or XHTML with our custom code editor. Click Here for some more information.


Have a good one!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


Highlighted
Member

Re: HTML in Third Generation Editor

ADD HTML please. It should be happening the next day since people are asking for it.

Highlighted
Moderator

Re: HTML in Third Generation Editor

Hi @GlencoePL

 

Thank you for reaching out to the Community with your feedback! I apologize for any inconvenience caused from not having this feature. I can definitely understand how having access to your email's HTML would be helpful. While we do not currently have a time estimate of when this will be available, I have submitted your feedback to our engineers and tracked this request in your account. 


Frankie.P
Community & Social Media Support

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Highlighted
Member

Re: HTML in Third Generation Editor

I just tried Gen 3 editor today and not being able to edit the HTML is incredibly frustrating and I'll be switching back to Gen 2 editor. I agree the new editor is oversimplified. It's pretty and what's there is easy to use but lacks features. I'd like to see a way to add tables, have more control over styling options, and be able to insert custom coding. Even if these were implemented there should still always be a way to edit the HTML.

Highlighted
Employee

Re: HTML in Third Generation Editor

Hi @JoshuaG745,

 

Thanks for your feedback about our Third Generation Editor (3GE) and we're sorry for any frustrations. We appreciate hearing from you and I have forwarded your concerns to our programmers. We understand how a table feature and more styling control can be useful, and also having the ability to edit the HTML. In the meantime, I want to provide some helpful resources for using the new editor:


Moving from the Second-Generation Editor to the Third-Generation Editor
Help Overview: The Third-Generation Editor

If there's something we can help with in a particular email campaign that you're working on just let us know! 

 


Nichelle M
Community & Social Media Support

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Highlighted
Member

Re: HTML in Third Generation Editor

Really do not understand why Constant Contact would take away functionality with the third generation editor.  Should be able to view the HTML language when using templates to at least be able to tweak things a bit.  Also, what happened to being able to add a table?  Seems to be going backwards in customer service!  Is this just a ploy to force people to pay more for CC to create customized templates?  Is it time for people to consider switching to other email marketing providers?

Highlighted
Employee

Re: HTML in Third Generation Editor

Hello everyone,

 

Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.

 

I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.

 

Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.

 

Thanks,

Jared M.
Product Manager
Highlighted
Occasional Participant

Re: HTML in Third Generation Editor

"but it can also have a negative impact on your newsletter’s display in email clients."

 

Don't you all literally charge us for inbox previews, though? I mean... if we don't have to worry about the display in email clients, then the previews should be free across the board. 

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