HTML in Third Generation Editor

Regular Participant

HTML in Third Generation Editor

 At what point (if any) will we have the ability to edit message HTML code? I mostly use if for font size flexibility, but it's also useful for a vast array of message customizations...

 

Thanks! 

 

 

 

 

Top Answer
Jared_M
Employee

Hello everyone,

 

Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.

 

I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients.  If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.

 

Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.

 

Thanks,


221 REPLIES 221

Hello @American_Tapestry_Alliance. This option will not bring up the HTML for campaigns created in the third-generation editor. May I ask why you were looking to access the HTML for your campaign? I'd like to see if there is anything that we could assist with if you were looking to make specific changes to your campaign. 


Caitlin M.
Community Manager
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Not sure what the original poster's needs were, but personally, I'd like to be able to hand-edit code in the third-gen editor as well. Being able to alter the font stacks, set text line-heights, add alt-text to externally hosted images, etc. would be most helpful.

Hi @CarrieH561

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

We are always looking for feedback to improve the user's experience. Thank you for letting us know that you would like the ability to access code in the 3GE editor as well as the features you are looking to edit. I will submit this to our product team right away!

 

Thank you for contacting Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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Occasional Participant

I'd like to use code editor to embed a different type of video (not a YouTube link). I want to include press coverage in the email and TV channels have their own video embed codes that aren't on YouTube.

@MoniqueV,

 

Thanks for your feedback! We very much appreciate hearing why having access to the HTML code in our Third Generation Editor would be helpful. While we don't embed videos within any email campaign you are correct that a link to a video that's hosted on YouTube, Vimeo or Wistia is possible. Another option would be to insert a text link or even link an image to a web page that includes a video you want to share.

 


Nichelle M
Community & Social Media Support

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I would definitely like to access it so that I can add leading to a paragraph. Not sure I am missing that but would hope that CC has the same ability as Word. :smileyface:

Hi @ParizaM

 

Thank you for reaching out about your template! Would you be able to elaborate on what you are trying to accomplish in your emails through HTML coding? I took a look at your account and can see you do have templates with access to its HTML code. If you are on the Campaigns tab in your account, any email that says Legacy Newsletter Email are templates still in our previous Second Generation Editor (2GE). While campaigns that say Newsletter Email are in our newest Third Generation Editor (3GE). Templates in 2GE have access to its HTML. I apologize having this access in our 3GE templates is not currently a feature we provide. This is however a feature request I have tracked in your account and passed on to our engineers.


Frankie.P
Community & Social Media Support

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Occasional Participant

We also need access to the HTML to edit an email. In the immediate, we would like to set the alt txt for image headers and the like. There doesnt appear to be an option to set this in the third gen editor. We use alt txt to note what text is contained in an image header (since most email clients dont show images by default). This is also helpful for Accessibility purposes especially for the visually impaired. 

Hi @TanyaD1,

 

Thank you for reaching out to us through the Community. At this current time, we do not have the ability to use the HTML to edit the Third-Generation email campaigns. However, I have tracked the request to your account notifying our developers about the feature request. I do apologize for any inconvenience this may cause. 

 

In regards to the alt text feature, it is currently available within the third-generation editor. To use it, go into the My Library page. Then click on the pencil icon that is located on the far right side of the image. On the Grid View - place your cursor over the image and click Edit. The Alt Text option should be to the right side. For more information on this, please click here. I hope this helps!

 

Capture 1.png

 

Lucas_D
Community & Social Media Support

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Almost a year later and this still isn't fixed. Why does CC insist on removing features? We were just moved to the 3rd gen editor, and lack of customization options is just awful. 

 

Please stop dumbing down your product - we pay over $300/month (including a hefty price hike last year) and you keep reducing functionality rather than improving it. Maybe your smaller clients need a WYSIWYG editor, but your high volume clients have professionals in design and communication managing their email outreach - we don't want to need to look generic. 

Hello @lmoffat,

 

Thank you for your response!

 

I am sorry for any inconvenience that this has caused you. Unfortunately, this is not a feature that has been added to the Third Generation Editor yet. We really appreciate your feedback, we are still collecting any customer feedback that we can to make sure that we can provide the best experience possible.

 

Keep in mind that if you want to use your own code, you are welcome to do this by visiting Campaigns>Create>Email and choose the option for Custom Code near the top right of the template selection page.

 

Thank you.

 

 

-Curtis P
Community & Social Media Support

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Not having the ability to see the HTML in the 3rd gen editor is super frustrating. I don't use it often, but sometimes I need to go in and fix a few small things that were added a s a result of a copy-paste. Any word on whether this will be added? There are other email programs that still offer this as an option.

Hey @GrandonW,

 

I really appreciate you leaving your feedback in regards to editing the HTML code on our newer editor. Unfortunately at this time there are no updates on when this feature may become available. That said, we are passing along your feedback and any other feedback that we receive in regards to this feature request to our product team. I apologize that we do not have any additional information at this time.

 

Please let us know if you have additional questions and have a great rest of your day!

 

Evan G.
Customer Engagement Specialist
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Hi, I create this account because I need to send newsletters to my clients, but if I can't edit the templates, this is useless for me; Then I find this answer and I tried to use the custom code, I'm a programmer, but when I insert my html code in your editor and preview, it just deletes my <script> tags... how supposed that I can do a good template without calling a simple .js function.. Can you include more common tags like <script> in your html editor?

Hi @user109

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

I can submit the feedback you have requested absolutely, you can reach out to us during regular business hours and our advanced support team maybe able to help you in finding a workaround for your problem. Most of our templates can also be tweaked to achieve the look you are going for. If you have certain edits you would like to make but aren't able to, please reach out to us so we can submit the request on your behalf or tell you an option that might work for you. You may reach out to us here whenever you need us.

 

Thank you for choosing Constant Contact. Have a great day!

 

 


Adrienne B.
Community & Social Media Support

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I am needing to add an HTML Code to an email template that I am sending out.  The code is for our previously set up payment system through Network Solutions.  I do see that in the email templates there is an option to put in a payment method, but it requires setting up an entirely new/different account, which we are not interested in doing, especially since this one already exists and is being used. I had hoped when the various products from Network Solution were acquired, all info would be interchangeable.  All I need to know is how to insert the following code into an email template so that recipients can make payments directly from the email without having to be directed to our website. 

 

<script type="text/javascript" src="//03bdebf.netsolstores.com/add-a-store.aspx?pid=7&lid=17"></script>

Hi @MonicaS9159,

 

Thank you for reaching out to us through the Community. At this time, it is not possible to insert HTML code to create an embedded payment option within the newsletter. The best option for now is to have the contacts go externally to the website and pay through there. With that being said,  I have submitted this request over to our developers and hopefully this will be something that can be added to our system in the future. I do apologize for any inconvenience this may cause, but please let us know if you need assistance with anything else. 

Lucas_D
Community & Social Media Support

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Occasional Participant

How have you guys still not added in the code view in the editor!

I was trying to use the "mobile friendly" templates you offer, only to find out I cant do anything with my content. A simple padding change is impossible as I don't have the code view feature.

 

The new editor is so restrictive it's impossible to do just about everything.

 

I assume you did this to stop your clients from messing up their own campaigns and screwing up the templates mobile features. Or your team cant figure out how to add code view into the new editor. I assume it's the first reason.

 

This problem has existed for entirely too long. The whole "I will submit your complaint to our team" is just a way to quell the requests of your customers. It doesn't take years to implement something like this

I am not a coder and am not looking to create entire emails using HTML code. HOWEVER, it is extremely useful and time saving to be able to copy the code from a particular block and not having to recreate it.  Copying the entire email is a pain and is more time consuming when all you want to copy is one block. Example: Our sales team is comprised of various people in various places. When they want to send out a deal announcement regarding a recent funding to their referral source contacts, I would create the email in a legacy template, add the funding transaction, the new client logo, deal description, and I have a notepad doc where I keep everyone's "signatuares" in html format.  Then at the bottom block I would use the HTML button to delete existing code and add the other person's code and done.  And I would continue to do this until the announcement had been created for each person. This is a HUGE time saver.  Until Constant Contact creates a library specifically for BLOCKS, which will allow users to save and reuse content blocks, I need to continue to use the legacy template. Which is a shame because I do like the new editor, and I thought upgrades were about adding features, not taking them away. The html button in the block edit is feature important enough where I need it on a regular basis. Constant Contact either needs to add an html button to the block edit menu or create a library where the user can save and reuse content blocks.  One or the other.  Would make things cleaner and faster for me anyway then having to copy and recreate.  PLEASE PLEASE PLEASE take this into serious consideration. 

Regular Participant

agree....I don't know why constant contact keeps removing features everytime they introduce something new :frown:

Hey @TWS,

 

Thank you for the feedback, we will happily pass along your vote to bring back the HTML option. I apologize for any inconvenience the removal of this feature may have caused. Please let us know if we can be of further assistance.

 

Desi_B
Community & Social Media Support

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