Oct 16, 2018 8:39:44 AM
Currently, in our Third Generation Editor we do not allow access to edit the HTML and have no immediate plans to do so. We want to provide our customers with the abilities to be able to use a user-friendly interface instead of having to rely on a code view to get their desired results. With all the feedback we have been collecting we are planning on making improvements to padding and adding some line spacing elements in the UI. I know this doesn’t solve all use cases, such as adding tables, but we will continue to make strides towards improving the editor.
I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients. If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client. Also being able to manually adjust width could have a negative effect. We have a team of amazing engineers constantly testing our templates in all email clients, so you can be certain your email displays consistently across the board. With that in mind, we want to make sure we make it easy to provide the best look and feel not only on the desktop but on mobile. With a majority of opens now leaning towards mobile over desktop we take that as a priority.
Please continue to let us know your thoughts on HTML and what exactly you're trying to do so even if we don't have HTML access we will be able to give you the tools to get your desired outcome.
You're very welcome! I'm glad we could help point you in the right direction. Please reach out again if you have any further questions or concerns.
We're happy to hear how well you are using our custom code emails. With that said, to prevent any possible confusion, we would like to clarify for other users that HTML access is only available in our Advanced Editor. Our Newsletter Emails do not offer HTML access in them.
Thank you for reaching out to the Community! I apologize for the inconvenience but we are not implementing HTML into the Third Generation editing system yet. The editor is designed to be mobile responsive so those layouts will create a stacked effect, making it easier for your contacts to read and go to your desired page. What integrations are you looking to connect with? I would be more than happy to track this feedback on your account for our engineers to review. Again, I apologize for any inconvenience this has caused.
Re: "I understand allowing HTML would increase the ability for more control of your content but it can also have a negative impact on your newsletter’s display in email clients. If we provide access to HTML for every block, changing some of the default styles or content could break display when sent to an email client."
This is BAD logic... We are all professionals on here, so it's insulting to know that CC doesn't think its users can be trusted to edit a template without breaking it. And if we do break our templates, it is on US to fix them... that's why we test before deployment.
I've read through this thread and am debating whether to convert from trial to Pro because no html access is probably going to be a dealbreaker for me... here's why:
Instead of focusing on what your system developers want, perhaps it's time to adopt a customer-centric frame of mind and give us the tools/functionality that WE want. Because at the end of the day, it's the marketers using this platform... not the developers. And we're not children who need a "dummied down" tool.
It's interesting the comment from JenniferB8666 saying "it's on us" if we break the template. Back in the 2nd generation tools, where we actually were allowed partial html access, if you talked to support about editing the html code they would kinda say hands off and can't help you any more. So what's the difference now? Just do the same thing, Constant Contact.
But even in the 2nd gen, you couldn't edit the full template--unless you were using one that only had one bit block. The margins between copy blocks were always inaccessible. And I suspect that even if CC gives us some access to the html code within the blocks, the controls between blocks will still be out of reach.
I realize it may require more sophisticated programming, but I am sure they could give us access to, say, padding between block elements, if they wanted to. And if not, then at least make it smaller. There is just way too much space between elements.
I know at least some of CC's competitors are doing this same thing, even though they offer some html access within their copy blocks. So maybe they think it's fine, since others are doing it.
I'm pretty sure this will be deleted from the forum, but at least everyone following this thread will get an email about it... Since the developers don't believe we, the marketers, are competent enough to edit the html of our own emails (and they have no plans to offer us that option), they are forcing us to look to other platforms for a solution. I found a responsive template builder that is drag & drop, has the ability to edit the html, and that we can export into Constant Contact for FREE.
To the support team providing feedback to the developers-- Please let them know that removing a functionality DOES NOT make the need go away. They are simply forcing us to seek other email builders.
My two cents. Not having access to the HTML is extremely annoying. When I'm trying to zip through creating an email for a client, I'm copying/pasting and even though we've got the template set up w/the colors and font sizes, when I paste -- even from a text notepad -- the formatting is wiped out. If I could paste inside the html, I wouldn't knock out the formatting! Not having access costs me more time than I usually have.
If you won't allow html blocks maybe you could make allowances to add images into text boxes and add links to individual pics? Or maybe image blocks and we can specify how wide each pic would be and then it could roll down for mobile.
I need to add (in this case) five partner logos with links in a row to the footer of my email but there doesn't seem to be a way to do this. In my last client email they had 15 partner logos with links. Thankfully they opted for Mailchimp so we got that done easily.
I personally prefer Constant Contact for many reason, but this is a major downfall for our business.
I agree. I'd love to move to the 3rd Gen editor for a number of its features including responsive design, A:B testing, and recent introduction of trackable links, but the limitations of the template designs coupled with the inability to edit the HTML to get around these issues, make it a non-starter for our business.
For example, each week we put out a newsletter including about 20 book jackets, brief description and link. In the 2nd Gen editor, I can generate all the code needed directly from our website (formated to fit CC's style) and then just copy and paste the entire thing into a block. If I was to have to do this by hand, it would take hours every single week. At other times, I need to be able to make a display of clickable images, usually 5 images wide, 4 high. In Gen 2, I can just paste everything into the HTML view. In Gen 3, I can't even find a way to do it, even if I was prepared to invest the enormous amount of time to build it manually image by image.
Agreed. And when trying "Paste and Match Style" it only keeps the source text forcing me to laboriously type everything out. Not having HTML makes this process terribly inefficient. I'm encouraging my client to switch to MailChimp which has a much more intuitive and useful interface.
We do completely understand what you are going through, and you can still copy and paste your text into your email and change the font from inside so you do not have to type anything out manually. Your emails need to look professional and mobile responsive, and if you need additional help editing your emails you can always contact us here or give our Support team a call!
Don't jump to the conclusion that will work without testing! I have heard that the HTML editor interface with often hangs up and doesn't let you do your edits in the spot where you place your cursor (it just jumps around). If they don't fix that glitch, the html access is inconsistent at best.
One of the things I liked about Constant Contact was the ability to work with the html code if necessary. It's disappointing that you dumbed it down.
I totally agree. Lack of access to the html editor is one of the main reasons I have, for the most part, stuck with the old editor. I understand you are trying to make it easier for people to work without html, but sometimes there is just something that is easier to "fix" by accessing the code.
We really appreciate your specific feedback on how this feature can be improved. It's great insight for our developers to review as they map out future updates for the product. I have tracked it in your account for them to see. I also encourage you to check out our Feedback area of the Community where you can post any additional feedback you have and chime in with other customers sharing their ideas.
Yes. I would agree it is oversimplified for someone who has a design background... which many marketers do.
Designers prefer to have control over design... 13 point may fit better... and extra invisible character at 5 point may be just what's needed.
Thanks for reaching out about our Third Generation Editor! We appreciate your feedback about designers having a bit more control over the design and especially the font sizing. I have passed along your feedback to our developers. Please let us know if you encounter any other features that you'd like to see in our new editor!
I find it very odd that I can reply to a message in your community with all the options I want to see in the Constant Contact Editor, but don't have access to those features where I really need them. The current editor is much to simplified and does not allow me enough customization to appropriately address my customer's branding guidelines. I cannot change styles of certain components without effecting the same type of component throughout the email. I have used Constant Contact on and off for years for different customers, but I am now unable to continue to use it. I am having to go with another product to meet my needs. Very unfortunate, but with the minimalist version of the editor and without the ability to access the HTML, I am left with no other option. I understand the benefits of the new editor, but it would be much better if you could turn on the additional features of the old editors in your account or something.