Hacked

[SherriG72]

Someone hacked the emails I sent out in a campaign and is sending spam solicitations to the recipients. How do I stop this?

[William_A]

Hello @SherriG72 ,

We're not seeing any suspicious activity in your account, nor any suspicious logins - which should already be prevented access via MFA. Nothing shows in your active campaigns, nor in your deleted ones for suspicious emails, and we haven't received a noteworthy level spam reports or unsubscribes from any of your recent emails. If this is occurring outside of your Constant Contact account, we'd advise reaching out to the proper support teams for your email address or whatever program is being used to send these spam solicitations. 

If you're concerned about the accessibility and security of your CTCT account, we'd advise speaking with our Review team for further insight, or a temporary account shutdown.