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Hard to reach someone lately

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Occasional Visitor

Hard to reach someone lately

It's been difficult to reach you the last couple of weeks.  Is there a way you can set up a call back.  Current wait time is 30 minutes.  This happened last week as well.

I think you guys are great but if you have a question it's difficult to connect.

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Moderator

Re: Hard to reach someone lately

Hi @BethM54625 

 

I apologize for the experience you've had connecting with our support! This is definitely not the experience we want our user's to have as we are always happy to help. With that said, are you still in need of assistance with your account? If so please let us know! While our support is available by phone it is also available through chat, Twitter, Facebook, and here in the Community as well.


Frankie.P
Community & Social Media Support

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