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Has anyone seen this before? "We could not verify your authenticated Sender Address."

BruceJ258
Occasional Participant
‎07-22-2022 02:33 PM
‎07-22-2022 02:33 PM

I got this message after CC failed to send a monthly newsletter. It then said I needed to contact customer service. Unfortunately, contacting customer service is next to impossible. 

 

2 REPLIES 2
Amanda_G
Employee
Employee
‎07-22-2022 06:04 PM
‎07-22-2022 06:04 PM

Hi @BruceJ258, 

 

That is an error with your authentication - you will need to speak with our Account Review team to resolve this. Their direct line is 1-866-433-8499. There hasn't been much of a wait time most of the day for any of our departments, so you shouldn't have a difficult time reaching them. 


Amanda G.
Community & Social Care
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0 Votes
BruceJ258
Occasional Participant
In response to Amanda_G
‎07-22-2022 06:34 PM
‎07-22-2022 06:34 PM

Thanks Amanda, it took a while but I think we are on the way to resolving the problem. Thank you for your reply. 

0 Votes
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