I am sorry to hear that you are having trouble. When clicking on Help & Tips a bar should appear with options on where to go to get more information or search for any keywords. When getting started these Product Tutorials may help. We are also happy to help here if you want to post questions or information about where you need some assistance.
I'm new. I've looked at the videos but my version is different than the videos. Do I need to upgrade to get access to same tools to edit my template?
We've got several different account types at the moment but I took a look and it looks like you are on our newest editor. You won't need to pay or make any upgrades to work in this editor for the trial.
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