I'm having trouble this morning sending a test email for an upcoming campaign. It says "SUCCESS: Your test email was sent" but no message is received. I have tried multiple times to several different addresses that have received test emails in the past.
Thank you for reaching out to us through the Community. I am sorry to hear that you're not receiving the test emails. If you're using a gmail account to send your tests to, make sure you check your "Promotions" folder to see if it has landed there. If you're not using a gmail account, then see if it might have delivered to your spam or junk folder. Also, make sure you're not sending to a role address, like sales@ or info@; instead try using a personal email address. If these troubleshooting steps do not work, there could be a few other causes. If your IT team has made any sort of system security changes, they may need to Whitelist us.
Ultimately, if you are still not receiving your test emails you may want to contact our Deliverability department so that they can investigate and assist you further. Their contact information can be found by clicking here.
I hope this resolves your issue. Please let me know if I can assist with anything else.
I'm sorry to hear that you aren't receiving your test emails as well. Can you send us an email to social_support(at)constantcontact(dot)com with your username, a reference to this post, the name of the campaign you are sending a test of, the email address you are sending to and any other pertinent information like if you have tried it to another email address, if you tried any of the other steps above and so forth. Once I have this information, I am happy to take a deeper look and see what may be causing this.
Thank you for choosing Constant Contact. Have a great weekend!
I am currently having a similar problem. My test emails were coming through normally, but now will not come at all. Sending to a coworker's email will work, and our IT dept checked my activity to make sure they are not being blocked from coming to me or going to spam through our company filters. What's my next step in correcting this issue?
I'm sorry to hear about this experience! Can you send us an email to social_support(at)constantcontact(dot)com with your username, a reference to this post, the name of the campaign you are sending a test of, the email address you are sending to and any other pertinent information please? That way we can look into this further for you!
Please feel free to reach out to us for anything else you may need!
Has this issue been fixed? I selected a new Constant Contact campaign template and now the test is not sending to any emails nor going to spam/junk. I've tried Yahoo mail, Hotmail, and my Outlook work email. Previous emails on other templates are still sending a test email. The campaign template is named 'Featured Listing.' I also copied Featured Listing again without making any changes to it, sent a test email to the three emails and none were received.
Thank you for reaching out to the Community! I'm sorry that you were having difficulty receiving your test emails. We were experiencing some issues with test emails being successfully sent but our engineers worked on finding a resolution for this. Please let us know if there is anything else we can assist with in your account in the meantime.
I was able to figure out the pdf (was looking in the wrong place). As for the tests, it is still not working. A week ago we had out contact email address changed (and verified it - the email address was added an extra "s"). Do you believe that could be part of the issue?
Last week I tried to send tests to other folks in the office, and myself (firstname.lastname@example.org) but nothing (not even in the spam or junk folder). I just tried to do this again today without success.
In the meantime, I have reached out to our IT team to figure out if constant contact got off their white list somehow when the change was made...
Thank you for reaching out to the Community! I apologize you're not receiving these test emails anymore. With that said, I can see you were able to speak to our Deliverability Specialists. Are you still in need of assistance with this experience? This Deliverability agent was able to send you a follow-up email with further directions on how to whitelist or add Constant Contact to your safe sender list.