Heat Map is not working

[LWhitakerRealEstate]

Hello.

The Heat Map on my recent campaign is not working.

Campaign Name:  

Sent:  

Email Link: 

Heat Map Link: 

Please advise how this can be fixed.

Thank you.

LW

[William_A]

Hello @LWhitakerRealEstate ,

Can you elaborate at all on how it isn't working? When I look at the heat map for the email, it highlights the most popular links as expected.

[LWhitakerRealEstate]

Thank you for reaching out William.  

Today, it's working properly.  I don't know what happened previously.  My campaign appeared as a narrow window instead of showing the entire page and there were no heat circles.

Thanks again for reaching out.

[EricF77]

 The heat map for me has not properly loaded for some time now. I've tried using different browsers, but always the same. I get this message instead of the heat map loading . . .

[Zoe_H]

Hello @EricF77,

It does appear that your reporting and heat map is loading properly for me. Can you please check your internet connection by sending us the results of a speedtest to troubleshoot this, along with sending us a screenshot of the error message? Thanks! 

[EricF77]

Thanks for your help Zoe. It is also now working again for me!