Heat Map is not working

LWhitakerRealEstate · ‎03-17-2022

Hello.

The Heat Map on my recent campaign is not working.

Campaign Name:

Sent:

Email Link:

Heat Map Link:

Please advise how this can be fixed.

Thank you.

LW

William_A · ‎03-18-2022

Hello @LWhitakerRealEstate ,

Can you elaborate at all on how it isn't working? When I look at the heat map for the email, it highlights the most popular links as expected.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

LWhitakerRealEstate · ‎03-21-2022

Thank you for reaching out William.

Today, it's working properly. I don't know what happened previously. My campaign appeared as a narrow window instead of showing the entire page and there were no heat circles.

Thanks again for reaching out.

EricF77 · ‎06-18-2022

The heat map for me has not properly loaded for some time now. I've tried using different browsers, but always the same. I get this message instead of the heat map loading . . .

Zoe_H · ‎06-18-2022

Hello @EricF77,

It does appear that your reporting and heat map is loading properly for me. Can you please check your internet connection by sending us the results of a speedtest to troubleshoot this, along with sending us a screenshot of the error message? Thanks!

Zoe H.
Community & Social Media Support

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EricF77 · ‎06-21-2022

Thanks for your help Zoe. It is also now working again for me!

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