Heat Map is not working

LWhitakerRealEstate
Participant
0 Votes

Hello.

 

The Heat Map on my recent campaign is not working.

 

Campaign Name:  

 

Sent:  

Email Link: 

 

Heat Map Link: 

 

Please advise how this can be fixed.

 

Thank you.

 

LW

5 REPLIES 5
William_A
Administrator
0 Votes

Hello @LWhitakerRealEstate ,

 

Can you elaborate at all on how it isn't working? When I look at the heat map for the email, it highlights the most popular links as expected.


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William A
Community & Social Media Support
LWhitakerRealEstate
Participant
0 Votes

Thank you for reaching out William.  

 

Today, it's working properly.  I don't know what happened previously.  My campaign appeared as a narrow window instead of showing the entire page and there were no heat circles.

 

Thanks again for reaching out.

EricF77
Occasional Participant
0 Votes

 The heat map for me has not properly loaded for some time now. I've tried using different browsers, but always the same. I get this message instead of the heat map loading . . .

Zoe_H
Employee
0 Votes

Hello @EricF77,

 

It does appear that your reporting and heat map is loading properly for me. Can you please check your internet connection by sending us the results of a speedtest to troubleshoot this, along with sending us a screenshot of the error message? Thanks! 


Zoe H.
Community & Social Media Support

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EricF77
Occasional Participant

Thanks for your help Zoe. It is also now working again for me!