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Heat Map is not working

LWhitakerRealEstate
Participant
‎03-17-2022 05:15 PM
‎03-17-2022 05:15 PM

Hello.

 

The Heat Map on my recent campaign is not working.

 

Campaign Name:  

 

Sent:  

Email Link: 

 

Heat Map Link: 

 

Please advise how this can be fixed.

 

Thank you.

 

LW

0 Votes
5 REPLIES 5
William_A
Moderator
Moderator
‎03-18-2022 04:26 PM
‎03-18-2022 04:26 PM

Hello @LWhitakerRealEstate ,

 

Can you elaborate at all on how it isn't working? When I look at the heat map for the email, it highlights the most popular links as expected.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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0 Votes
LWhitakerRealEstate
Participant
‎03-21-2022 01:35 PM
‎03-21-2022 01:35 PM

Thank you for reaching out William.  

 

Today, it's working properly.  I don't know what happened previously.  My campaign appeared as a narrow window instead of showing the entire page and there were no heat circles.

 

Thanks again for reaching out.

0 Votes
EricF77
Occasional Participant
‎06-18-2022 12:19 AM
‎06-18-2022 12:19 AM

 The heat map for me has not properly loaded for some time now. I've tried using different browsers, but always the same. I get this message instead of the heat map loading . . .

0 Votes
Zoe_H
Employee
Employee
In response to EricF77
‎06-18-2022 10:30 AM
‎06-18-2022 10:30 AM

Hello @EricF77,

 

It does appear that your reporting and heat map is loading properly for me. Can you please check your internet connection by sending us the results of a speedtest to troubleshoot this, along with sending us a screenshot of the error message? Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
0 Votes
EricF77
Occasional Participant
In response to Zoe_H
‎06-21-2022 09:24 PM
‎06-21-2022 09:24 PM

Thanks for your help Zoe. It is also now working again for me!

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