Heat Map is not working

LWhitakerRealEstate
Participant

Hello.

 

The Heat Map on my recent campaign is not working.

 

Campaign Name:  

 

Sent:  

Email Link: 

 

Heat Map Link: 

 

Please advise how this can be fixed.

 

Thank you.

 

LW

5 REPLIES 5
William_A
Moderator

Hello @LWhitakerRealEstate ,

 

Can you elaborate at all on how it isn't working? When I look at the heat map for the email, it highlights the most popular links as expected.


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William A
Community & Social Media Support
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LWhitakerRealEstate
Participant

Thank you for reaching out William.  

 

Today, it's working properly.  I don't know what happened previously.  My campaign appeared as a narrow window instead of showing the entire page and there were no heat circles.

 

Thanks again for reaching out.

EricF77
Occasional Participant

 The heat map for me has not properly loaded for some time now. I've tried using different browsers, but always the same. I get this message instead of the heat map loading . . .

Hello @EricF77,

 

It does appear that your reporting and heat map is loading properly for me. Can you please check your internet connection by sending us the results of a speedtest to troubleshoot this, along with sending us a screenshot of the error message? Thanks! 


Zoe H.
Community & Social Media Support

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EricF77
Occasional Participant

Thanks for your help Zoe. It is also now working again for me!

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