Thank you for reaching out to us, I'm sorry to hear you've had trouble resetting your password. Would you be able to elaborate on what you've done a bit more - without mentioning any specific contact details?
If you click on Forgot Password in the Login screen and enter your username, our system should send an email to email address with the Reset Password link. Sometimes if your organization's firewalls are extra protective or filtering, this email can end up in a promotions tab or in the Spam folder.
If you have any additional questions or concerns, feel free to reply to this thread or create a new one, and we'd be happy to assist.