Help! 81% of my subscribers were marked as BLOCKED!

TAVAMortonGrove
Occasional Participant

Help! 81% of my subscribers were marked as BLOCKED!

81% of my subscribers were marked as blocked in my Mother's Day campaign this morning.

 

I just spend an hour in online chats and phone calls.  They advised me to re-send using a different "reply to" address.  I did this and now only 45% of my subscribers are blocked.  Including MY OWN e-mail address!  I did not mark it as spam or unsubscribe.

 

Please help.  This is unacceptable before Mother's Day - the busiest day of a restaurant's year.

 

Any ideas how to 1) Reach those blocked subscribers 2) Not anger my other subscribers by sending them a third e-mail in two days

1 REPLY 1
Caitlin_M
Administrator

Hi @TAVAMortonGrove. I spoke with our Delivery team and Gmail was running DMARC against your domain, causing the emails to not be sent. The team suggested to set up self-publishing which would help with delivery issues. Please review our article on self-publishing. If you need assistance beyond what is provided in the article, please contact our Delivery team as we are not able to assist with self-publishing in the Community.


Caitlin M.
Community Manager
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