We apologize for the long wait time that you had experienced with our chat support, we understand that your time is valuable and we try hard to give our customers the best support that we can. We do have alternate methods of communicating with our support team in case one channel is unexpectedly busy. I did see that you were able to get in contact with our chat support team. If you have further questions or concerns, or if the question you had was unresolved, you are welcome to answer this reply as we are also capable of helping you right here in the Constant Contact Community. If you have a question that contains sensitive account information, please feel free to email to social_support(at)constantcontact(dot)com and we will be happy to assist you to the best of our ability. Be sure to include your Constant Contact username, a reference to this post and a brief description of what we can help with.