Help Needed

CatF6
Participant

Help Needed

I'm trying to print my 2019 charges for my taxes and system will not allow me to print January charges because it only goes back 12 months. Please assist. Thank you, Lisa

1 REPLY 1
Frankie_P
Moderator

Hi @CatF6 

 

We have seen some cases where the list of invoices does not load completely for some customers. This is an experience we are in the process of troubleshooting. In the meantime as a workaround exiting the page and returning to it can sometimes resolve this. You also have the option of selection in selecting this specific time period  through the calendar option. Are you able to view your invoices through this option instead? We also have Billing Support agents available by phone who can share a copy of your invoice.


Frankie.P
Community & Social Media Support

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