Help during covid-19

[CynthiaB27]

Your rates are high during this time pennies count. What kind of relief are you giving to your customers? Reducing the price? I have sent one email this year and spent $360 plus, not worth it when competitors are asking for $10 a month, we will be looking to move my account to another location. Why change the UI? Old one worked perfectly well. Is there new ownership new logo? Cynthia

[William_D]

Hello @CynthiaB27 ,

I'd recommend you reach out to our Billing team. If you're not using our services for large portions of time, I'd strongly suggest looking into suspending your account in-between sendouts. If you're only using our system to send emails, then I'd suggest you do a segmentation for chronic non-openers , add them to a list, then get rid of them. You can also delete and unsubscribe bounced contacts we recommend for removal, to also help reduce your numbers to a lower tier if possible.