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Help - getting the round about trying to edit.

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Occasional Visitor

Help - getting the round about trying to edit.

When I try to edit an email using the app, it says it was created at Constant Contact.com and I have to use the website to edit it. When I use the website to edit it it tells me my browser is an optimized for editing and I need to edit it in the app. When I try to edit it on the website, I just get a gray box and nothing to edit. I can’t even get to a point to try to edit it in the app

1 REPLY 1
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Moderator

Re: Help - getting the round about trying to edit.

Hi @JamesH2220 

 

At this time, Newsletter Emails and Legacy Newsletter Emails created in the desktop version of Constant Contact can only be scheduled & resent on our Moible App. These campaigns cannot be edited on the app. While on the other hand, emails created in the mobile app will show as a Custom Code email campaign on a Desktop. 

 

 

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I apologize for any inconvenience this may cause! Being able to edit an email on both the mobile app or the desktop is a feature request we have tracked in your account. I would suggest double checking which email campaign you are working in. Making sure your email matches the platform you are currently using will allow you to make edits.


Frankie.P
Community & Social Media Support

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